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About the Role
We are looking for an experienced administrator to join our team, working up to 40 hours per week.
Responsibilities
- Perform general reception duties, including taking calls, transferring calls, and greeting visitors.
- Handle general correspondence and telephone inquiries.
- Prepare timesheets and submit payroll summaries.
- Maintain records and take minutes of meetings.
- Provide typing support using Microsoft Office, ensuring adherence to corporate standards and maintaining confidentiality.
- Support the Home Manager and Deputy Manager with administrative tasks, including diary management and meeting coordination.
- Coordinate the duty rota and liaise with bank and agency staff.
- Sort and distribute mail throughout the home.
- Support the recruitment process by ensuring all necessary paperwork is complete.
- Maintain accurate resident documentation, including financial contracts, invoice requests, payments, and pocket money records.
- Provide financial invoicing and information to clients or next of kin, resolve queries, and follow up on unpaid invoices.
- Maintain records of client admissions, hospitalizations, and discharges for accurate invoicing.
- Process Social Services Assessment forms, invoice, and liaise with Social Services' Finance department, chasing late payments.
- Provide monthly summaries of invoices issued and payments received to Head Office.
- Submit monthly management information to the line manager.
- Prepare and submit monthly data for petty cash and wages.
- Match supplier invoices/delivery notes, obtain authorization, and submit to Head Office for payment.
- Liaise with suppliers on queries and escalate issues to the home manager when necessary.
- Provide an efficient telephone and reception service to the public, relatives, and visitors.
- Attend required training courses and sessions.
- Maintain client, staff, and business confidentiality.
- Prepare and maintain stationery orders, stock, and records.
- Answer telephones, record messages, respond to problems and queries, and deal with visitors.
- Ensure all customer interactions are welcoming and professional.
Requirements
- Experienced administrator
Skills
- Microsoft Office
Location
- Norwood Green
Work Type
- Up to 40 hours per week
Salary/Compensations
- £28,000 per annum
Benefits
- Employee of the Month
- Long term service awards
- Blue Light Card
- Professional Development
- Refer a Friend
About the Company
- Norwood Green Care Home features 92 comfortable bedrooms, beautiful gardens and a social lounges.
- Our personalised care plans, excellent facilities, daily activities, and nutritious meals provide everything you need for a fulfilling life.