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About the Role

United Ag & Turf NE is seeking a Customer Support Advisor to support United C&F customers by delivering equipment management solutions, driving product support sales, and ensuring strong customer satisfaction across assigned territories.

Responsibilities

Research parts in appropriate John Deere systems and other vendor systems for the customers when the parts department cannot.
Maximize product support sales from designated customers, including both parts and labor sales.
Perform regular undercarriage inspections and assist the customer in managing their undercarriage fleet.
Maintain customer service excellence by becoming an indispensable consultant for their equipment management needs.
Work with territory sales reps to maximize the probability of repeat sales and increase United C&F’s share of new equipment purchases.
Develop new product support business within the assigned territory, with customers that haven’t utilized United C&F in the past.
Maintain thorough knowledge of United C&F’s product line and their product support offerings.
Maintain an average of six-ten customer contacts per day.
Be cognizant of product support trends in the industry and monitor shifts in customer needs and adapt to them.
Constantly seek self-improvement by gaining product/sales knowledge, reading, and listening to outside sources.

Requirements

College degree preferred or relevant work experience.
At least 3 to 5 years of relevant experience within a similar field.
Highly developed organization and communication skills.
Broad based computer skills.
A valid driver’s license will be required.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, type or feel; reach with hands and arms; and talk or hear.
The employee frequently is required to sit, stand, and walk.
The employee must occasionally lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception.

Skills

Equipment management solutions
Product support sales
Customer satisfaction
Parts research
Undercarriage inspections
Sales
Product knowledge
Communication skills
Organization skills
Computer skills

Work Type

Full Time
Monday – Friday 1st shift
Saturdays as needed

Experience Level

3 to 5 years of relevant experience

Education Level

College degree preferred

Benefits

Medical
Dental
Vision
401K Match
Referral Bonus
Earned PTO
Employee Assistance Program
Paid Company holidays
Company Paid Life Insurance
Great Work/Life Balance
Opportunities for advancement

About the Company

United Ag & Turf NE is a John Deere Dealership with multiple locations across the Northeast.
We service customers in a variety of industries such as commercial, construction, agricultural, as well as consumers.
United Ag & Turf strives for exceptional customer service throughout all our locations and departments including parts, sales, and service.
United sees an incredible opportunity in the Northeast to continue to expand the John Deere brand.
We will continue to invest heavily in the region, building new facilities, updating and upgrading operations and empowering the business to continue to bring on talented, hardworking people to the team.
United Ag & Turf is a sister company to United Construction & Forestry, so the opportunities for our employees to leverage career growth and advancement are endless.
We invite you to join us now, as this is just the beginning.