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About the Role
The Ritz-Carlton Ladies and Gentlemen create exceptional experiences that last a lifetime. Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and guide us to be better each day. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Responsibilities
- Respond to Residence owners’ and their guests’ requests for visitor information, special arrangements, or services by making arrangements or identifying appropriate providers.
- Respond to special requests from Residence owners and their guests with unique needs and follow up to promote satisfaction.
- Gather, summarize, and provide information to Residence owners and their guests about the property and the surrounding area amenities, including special events and activities.
- Announce all visitors, contractors, etc. to Residence owners before allowing them to go up and permit access to only authorize visitors and implement into the key track system.
- Answer, record, and process all calls, messages, requests, questions, or concerns.
- Contact appropriate individual or department as necessary to resolve call, request, or problem.
- Understand and assist with owners’ reservation services (HRS).
- Assist with scheduling of the elevator for move-in/out for Residence owners/tenants.
- Assist with Bell/valet services for owners when requesting for their vehicles.
- Perform Lobby Ambassador tasks.
- Review shift logs/daily memo books and document pertinent information in logbooks.
- Adhere to the highest standards of The Ritz-Carlton service excellence.
- Report any incidents, accidents, injuries, and unsafe work conditions to manager.
- Complete safety training and certifications.
- Follow all company policies and procedures.
- Ensure uniform and personal appearances are clean and professional.
- Maintain confidentiality of proprietary information.
- Protect company assets.
- Welcome and acknowledge all Residence owners and their guests according to company standards.
- Anticipate and address service needs.
- Assist individuals with disabilities.
- Thank others with genuine appreciation.
- Speak with others using clear and professional language.
- Prepare and review written documents accurately and completely.
- Answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others.
- Support team to reach common goals.
- Listen and respond appropriately to the concerns of other employees.
- Comply with quality assurance expectations and standards.
- Stand, sit, or walk for an extended period of time or for an entire work shift.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested.
Requirements
- Business-level Japanese proficiency (JLPT N1 preferred)
Experience Level
- At least 1 year of related work experience
Education Level
- High school diploma or G.E.D. equivalent
About the Company
- At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them.
- Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
- Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
- In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.
Equal Opportunity
- Marriott International is dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
- We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
- Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
- We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.