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About the Role

The Audio Video Support Coordinator is responsible for delivering an exceptional video conference and technology-based meeting experience. This entails Zoom and Poly video infrastructure design, maintenance, and support, conference room equipment maintenance and support, video conference webinar and event support, creating & managing user accounts, providing technical support, processing assigned support tickets, and escalating to appropriate teams when necessary.

Responsibilities

Supports executive level and client events which may include confidential information requiring a high level of discretion, effective management, and strong communication skills.
Provides conference room support and administration (including conference room workstations) for all offices.
Provides off-site support for events requiring video conferencing and AV support.
Designs, configures, and optimizes video conference infrastructure to handle internal and external conferences.
Optimizes video conference equipment to maximize performance and best utilize resources.
Provides education and instruction to staff/end users on effective use of video conference equipment.
Configures, supports, and maintains web/audio collaboration tools.
Accurately documents instances of hardware failure, repair, installation, upgrade, and removal.
Develops and maintains documentation.
Provides knowledgeable, service-oriented support and resolves problems to end user satisfaction.
Tracks problems from the beginning through resolution for all tickets assigned directly to you and your support teams.
Works with vendors and fellow IT team members implementing various projects for AV/VC upgrades, replacements, and new installations.
Performs periodic evening and weekend onsite maintenance work.
Maintains current knowledge of relevant technology.
Plans and conducts regular and reoccurring quality testing for audio, video, networking, and bandwidth in all conference rooms.
Continually aggregates meeting quality feedback from local technicians and users to drive recommendations on appropriate upgrades and improvement of service.

Requirements

2+ years of relevant work experience, in a professional services firm preferred
Experience with Poly, Zoom and conference room and AV technology
Excellent quality-conscious customer service skills
Excellent critical thinking and ability to anticipate needs
Ability to adapt to change while working in a fast-pace and demanding environment
Strong written and oral communications
Experience with scheduling software, preferred
High school diploma, or equivalent combination of education, skills and experience

Skills

Zoom
Poly
Video conference infrastructure design
Maintenance
Support
Conference room equipment maintenance
Video conference webinar support
Event support
User account management
Technical support
Support ticket processing
Web/audio collaboration tools
Scheduling software

Location

Chicago
San Francisco
Silicon Valley

Work Type

Hybrid

Experience Level

2+ years of relevant work experience

Education Level

High school diploma, or equivalent combination of education, skills and experience

Salary/Compensations

Chicago: $58,100 - $74,100
San Francisco: $66,800 - $85,300
Silicon Valley: $68,000 - $86,800
Annual Performance Bonus: Target of 5%

Benefits

Comprehensive healthcare options
A monthly wellness subsidy
Complimentary access to premium wellness apps
Robust retirement savings plans
Generous paid time off
Specialized support including fertility treatments, parental leave, back-up childcare, eldercare services, concierge assistance for personal errands, and pet care.
Mentorship
Continuous learning
Vibrant, inclusive community

About the Company

Cornerstone Research provides economic and financial analysis and expert testimony in all phases of commercial litigation and regulatory proceedings.
We work with a broad network of testifying experts, including leaders from academia and industry, who are recognized for their depth of knowledge, accomplishments, and research.
Our staff consultants contribute expertise in economics, finance, accounting, and marketing, as well as business acumen, familiarity with the litigation process, and a commitment to produce outstanding results.
We’re looking for passionate individuals who share our firm’s core values and can bring varied perspectives and experiences to our team.
The firm’s uniquely collegial, supportive atmosphere makes Cornerstone Research a great place to work.
We invest in our people in a host of ways, from providing meaningful learning and development opportunities to organizing memorable social events.
To many, our culture and our people are the most exciting, enriching aspects of a Cornerstone Research career.

Equal Opportunity

Cornerstone Research provides Equal Employment Opportunities to all employees and applicants for employment without regard to legally protected categories, such as age, sex, gender, gender identity, race, color, creed/religious belief, medical condition, predisposing genetic characteristics or genetic information or testing, disability, marital status, pregnancy status, military status, veteran status, arrest or conviction record (except where permitted by law), sexual orientation, ethnic background, citizen status, ancestry, national origin, or any other consideration protected by federal, state or local law.