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About the Role
The Field Service Engineer is a customer-facing technical expert responsible for installing, servicing, troubleshooting, calibrating, upgrading, and supporting MPI wax injection and automation equipment in the Investment Casting Industry. This role combines hands-on field service, remote diagnostics, technical training, and customer consultation, ideal for a self-directed problem solver who enjoys direct customer and equipment interaction, travel, and collaboration.
Responsibilities
- Serve as a primary technical contact between customers and MPI for service-related needs.
- Troubleshoot electrical, mechanical, hydraulic, pneumatic, PLC, temperature-control, and automation systems.
- Perform machine installations, repairs, preventive maintenance, calibrations, upgrades, and field modifications.
- Provide remote technical support using TeamViewer and other connectivity tools.
- Travel to customer sites and provide hands-on support to diagnose and resolve equipment issues.
- Interpret electrical, hydraulic, pneumatic, and mechanical schematics, machine bills of material, and technical specifications.
- Support automation systems, including robotic teach-point setup and related components.
- Create clear, step-by-step procedures for troubleshooting, operation, and customer training.
- Train customers and conduct technical training sessions as needed.
- Evaluate customer processes and recommend ways to improve equipment utilization, efficiency, and value.
- Document service activities through field service reports and MPI’s ERP system.
- Maintain accurate accountability of parts and components used during service work.
- Partner with Engineering on technical issues and solution development; communicate quality concerns through the appropriate channels.
- Support Sales with technical inquiries and assist with Factory Acceptance Testing and Site Acceptance Testing when requested.
- Identify opportunities to reduce costs, improve product efficiency, and eliminate waste.
- Participate in MPI Lean initiatives and continuous-improvement activities.
- Follow company policies, travel guidelines, safety requirements, and applicable OSHA practices.
- Perform other duties as assigned by Management.
Requirements
- Strong diagnostic, troubleshooting, critical-thinking, and problem-solving skills.
- Excellent written, verbal, and listening communication skills, including the ability to work effectively with customers whose primary language may not be English.
- Professional presence, strong customer-service skills, and the ability to take ownership of issues through resolution.
- Ability to work independently, make sound decisions, and recognize when additional guidance is needed.
- Strong organization and time-management skills with the ability to manage multiple priorities in a fast-paced environment.
- Ability to explain technical information clearly and present to technical or commercial customer teams.
- Advanced computer skills and proficiency with Microsoft Office applications.
- Experience with ERP systems; Epicor experience is a plus.
- Ability to mentor peers and contribute effectively as part of a team.
- Valid driver’s license and current U.S. passport with the ability to travel internationally.
- Must be a US citizen due to ITAR contracts.
Skills
- Hydraulics
- Pneumatics
- PLCs
- Windows-based systems
- Automation
- 6-axis robotics
- TeamViewer
- Microsoft Office applications
- ERP systems
Location
- National
- International
- Factory-based
Work Type
- Field Service
- Remote Support
- Factory-based Support
Experience Level
- 5+ years of experience
Education Level
- Associate degree in Mechanical or Electrical Engineering, or equivalent relevant experience.
Salary/Compensations
- $38.00-$42.00 per hour
Benefits
- Medical
- Dental
- Vision
- Generous PTO
About the Company
- MPI is an innovative company that invests in employee growth.
- MPI offers a collaborative, team-focused environment.
- MPI works with advanced technologies.
- MPI contributes to meaningful projects that impact global manufacturing.
- MPI provides opportunities for career advancement.