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About the Role

The Retail Branch Manager I is responsible for growing customer relationships, engaging with the community, and fostering partner relationships by delivering an exceptional customer experience.

Responsibilities

Achieve branch sales and revenue goals by proactively identifying, marketing, and recommending banking products and services.
Act as a "Keeper of the Woodforest Culture" and create energy around Retail objectives.
Recruit, train, retain, and motivate staff to meet profitability, sales, customer experience, compliance, and growth objectives.
Develop and lead innovative strategies to grow, retain, and deepen customer relationships.
Proactively grow business deposits and loans through inside and outside business calling.
Enhance customer experience and the Bank's reputation by engaging with retail partners and customers.
Lead a technology-driven customer experience.
Lead and execute a community engagement strategy with a Community Development Relationship Manager.
Inspire and lead team members to reach their full potential.
Perform other duties as assigned.

Requirements

Must be proactive when seeking business outside of the branch.
Must be inspired, goal-oriented, disciplined, and a team leader with strong interpersonal skills and sales aptitude.
Must be comfortable with outside sales.
Must be open to direct coaching and feedback.
Ability to work flexible or extended working hours to meet business needs; demonstrated reliability.
Demonstrate a passion for taking care of people by exhibiting effective problem-solving abilities, composure, and a positive attitude.
Knowledge of or ability to quickly learn products, services, policies, procedures, and regulatory guidelines.
Ability to maintain the highest level of confidentiality, follow directions, and apply proper policies, procedures, and guidelines.
Excellent organizational skills with the ability to prioritize workload and multi-task in a fast-paced environment while maintaining accuracy and attention to detail.
Ability to understand instructions, forms, applications, and be familiar with financial statements and credit reports.
Responsible and accountable for all personnel and employment decisions at assigned branch/location.

Skills

Sales
Customer Service
Leadership
Interpersonal Skills
Sales Aptitude
Problem-Solving
Organizational Skills
Attention to Detail

Location

Community-based (preferred)

Work Type

Full-Time
Onsite

Experience Level

5 years of relevant and transferrable sales and/or customer service experience OR a Bachelor’s degree and 3 years of relevant and transferrable sales and/or customer service experience.
1 year of experience leading and directing the activities of a sales team.

Education Level

High School Diploma or equivalent required.
Bachelor's degree (preferred in lieu of 2 years experience)

About the Company

Woodforest National Bank is a privately owned, nationally recognized, award-winning Bank and one of the strongest in the nation.
The Employee Stock Ownership Plan is the largest shareholder.
The company focuses on building relationships and understanding customer financial needs.
Woodforest cares and gives back to the communities they serve by volunteering with local charities and foodbanks.
Woodforest is one of the largest employee-owned banks in the country.

Equal Opportunity

Woodforest is an Equal Opportunity Employer, including Disability and Veterans.