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About the Role

The Senior Director, Property and Asset Management serves as the strategic leader in overseeing property management and occupier services for a large healthcare system ambulatory real estate portfolio. This leadership role acts as the primary advocate and landlord interface for leased facilities while providing comprehensive property management oversight for owned assets. You will be directly responsible for supporting the goals and objectives of the account leadership team and delivering operational excellence, compliance, and enhanced occupant experience across the portfolio.

Responsibilities

Provide strategic oversight of occupier services and property management operations across a multi-regional portfolio, ensuring all priorities are developed, met, and delivered through a strategic business plan.
Strengthen strategic partnerships with the Client and deliver innovative solutions to expand our value to the client.
Collaborate with other senior account team members to deliver a best-in-class product and network with other Senior Directors within JLL WDX and Markets.
Provide annual and ongoing budget creation and variance analysis to leadership that ties to client and account goals.
Optimize utilization of tenant improvement allowances, implement expense tracking protocols and cost recovery processes, and drive revenue optimization through strategic portfolio management.
Track and minimize outstanding A/R across the Client-owned portfolio.
Source, deliver, and develop improvement strategies for benchmarking and operational performance metrics.
Provide leadership to multiple regional property managers and property administrators.
Build and develop high-performing property management teams while providing mentorship and career development opportunities.
Oversee property managers and ensure accountability for their portfolios.
Foster a culture of accountability, service excellence, and continuous improvement.
Serve as the primary interface between the healthcare system and tenants and landlords across the leased portfolio.
Manage day-to-day tenant and landlord relationships, ensure lease compliance, lead issue resolution and occupant advocacy efforts, and negotiate and coordinate occupant improvements and space modifications.
Manage client and vendor relationships to ensure seamless conflict resolution, account maintenance, and overall development of client relationships.
Coordinate operational activities to enhance occupant experience across both owned and leased assets.
Ensure compliance with regulatory requirements and risk mitigation across the portfolio.
Implement and maintain property management technology platforms and reporting systems.
Collaborate with cross-functional teams including lease administration, transaction management, and facilities management.
Adopt, promote, participate in, and periodically lead complex change management initiatives.
Participate and assist the Account Director in expanding account services and participating in business development opportunities.
Assist with periodic M&A integration pre and post-acquisition.

Requirements

Bachelor's degree required; Master's, MBA, or other advanced degree preferred.
10+ years of progressive commercial property management experience, preferably in healthcare or medical office environments.
5+ years in leadership roles managing property management teams and multi-site portfolios.
Proven skills in property management and building operations.
Experience working with corporate clients to achieve real estate performance objectives.
Proven track record of managing tenant and landlord relationships and delivering occupier services.
Experience with budget management, financial analysis, and portfolio optimization.
Real estate brokerage or salesperson license required.
Candidates must be authorized to work in the United States without sponsorship.
Position must be based in California.
Travel required to managed properties across multiple regions.

Skills

Strong leadership and team development capabilities.
Proven ability to manage a team consisting of dedicated property managers at varying levels of experience.
Ability to lead/coach diverse teams and identify and develop top talent.
Excellent communication and relationship management skills.
Financial acumen with experience in budget preparation, forecasting, and variance analysis.
Proficiency with property management technology platforms.
Strategic thinking with ability to develop and implement operational improvements.
Strong problem-solving and conflict resolution abilities.
Professional certifications (CPM, RPA, or similar) a plus.
Proficiency in the use and application of property management and work order technology tools.
Ability to continually seek opportunities to develop skillset and deliver appropriate technology solutions and effective deliverables to the client.

Location

California
Remote –San Francisco, CA

Work Type

Remote

Experience Level

Senior
10+ years of progressive commercial property management experience
5+ years in leadership roles

Education Level

Bachelor's degree
Master's, MBA, or other advanced degree preferred

Salary/Compensations

150,000.00 – 175,000.00 USD per year

Benefits

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay

About the Company

JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients.
We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services.
We take our responsibility to protect the personal information provided to us seriously.
Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process.
We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons.
We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.

Equal Opportunity

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com.
This email is only to request an accommodation.
Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.
Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.
Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities.
Only job-related convictions will be considered and will not automatically disqualify the candidate.
California Residents only
If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information.
If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.
Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.