Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Work From Home Customer Support Associate | Entry Level role.

Rezi rewrites your resume against Globe Life AIL - Lisa Russel's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Work From Home Customer Support Associate | Entry Level posting at Globe Life AIL - Lisa Russel — free, in seconds.

About the Role

AO is seeking motivated, people-focused professionals to join our growing team as Remote Member Support Advisors. In this role, you'll work virtually with working families, veterans, union members, and other eligible groups, helping them understand available supplemental benefits and financial protection options. This opportunity combines customer service, benefits education, relationship building, and enrollment support in a fully remote environment.

Responsibilities

Serve as a trusted resource for members and their families throughout the benefits process.
Meet virtually with members through Zoom and scheduled phone appointments.
Answer questions regarding available benefits and coverage options.
Explain benefit programs clearly and professionally.
Help members understand options based on their individual needs.
Assist with applications, enrollments, and required documentation.
Provide ongoing customer service and follow-up support.
Maintain accurate member records and documentation.
Build lasting relationships through professionalism, integrity, and consistent communication.
Participate in structured virtual onboarding and training.
Attend ongoing coaching and professional development sessions.
Learn industry products, systems, and best practices.
Strengthen communication, customer service, and relationship-building skills.
Collaborate with experienced team members and mentors.
Develop skills that can lead to future leadership opportunities.

Requirements

Be at least 18 years of age.
Be legally authorized to work in the United States.
Be physically located within the United States.
Have access to a computer or laptop.
Maintain reliable high-speed internet.
Have webcam and microphone capability.
Maintain a quiet, professional workspace.
Be comfortable working and communicating virtually.
Be willing to complete required training and professional development.
Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities.
Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense.

Skills

Strong verbal and written communication skills
Excellent customer service and interpersonal abilities
Positive attitude and professional demeanor
Active listening and problem-solving skills
Self-motivation and personal accountability
Dependable work ethic
Strong organizational and time-management skills
Ability to work independently in a remote environment
Comfort communicating through Zoom and other virtual platforms
Integrity and attention to detail
Coachability and willingness to learn
Genuinely enjoy helping people and building relationships

Location

100% Remote – U.S. Residents Only
Work remotely from anywhere within the United States

Work Type

Work From Home
Flexible
Fully remote
Independent contractor

Experience Level

Entry Level

Salary/Compensations

Weekly performance-based compensation
Performance bonuses and incentives
Recognition programs
Residual income opportunities
Leadership incentives as they advance
Compensation is commission-based and performance-driven; this is not an hourly or salaried position.

Benefits

Medical reimbursement program
Company-supported life insurance
Residual income opportunities through client renewals
Leadership development and continuing education
Company-sponsored incentive trips
Leadership conferences and professional events
Performance recognition programs
Modern virtual technology and business tools

About the Company

AO is part of the American Income Division of Globe Life and has a long-standing history of serving working families and organizations across North America.
Our representatives work with members and families to help them understand supplemental life, accident, health, and financial protection options available to them.
Since 2020, our organization has operated in a fully virtual environment, allowing representatives to serve clients from home while staying connected through online training, mentorship, technology, and team collaboration.
Our culture emphasizes service, integrity, professional development, accountability, and long-term growth.
AO proudly serves working families, veterans, union members, and other eligible groups by helping them understand supplemental benefit and financial protection programs.
Our culture is built around mentorship, collaboration, professional development, and recognizing individual achievement.
You'll have access to experienced leaders who can help you strengthen your skills, develop professionally, and prepare for future advancement.

Equal Opportunity

American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.