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About the Role
The Ritz-Carlton Ladies and Gentlemen create exceptional experiences for guests, ensuring the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. This role is part of a global team within Marriott International, focused on luxury hospitality.
Responsibilities
- Advise employees on general property information, in-house groups, policy changes, or other pertinent information.
- Answer questions about available services, general property information, and amenities.
- Confirm guest first and last name and type of treatment scheduled prior to beginning treatment.
- Monitor and stick to time schedule throughout the day.
- Advise providers of last-minute changes or additions to schedule and resolve scheduling situations as needed.
- Promote and sell spa/salon services and retail products.
- Complete requisitions for additional products, supplies, or equipment.
- Inspect work areas and tools/equipment to ensure conformance to company standards.
- Notify Engineering of spa/salon maintenance and repair needs.
- Assist management in hiring, training, scheduling, and motivating and coaching employees; serve as a role model.
- Report accidents, injuries, and unsafe work conditions to manager.
- Follow all company policies and procedures.
- Ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information.
- Protect company assets.
- Welcome and acknowledge all guests according to company standards.
- Anticipate and address guests’ service needs.
- Assist individuals with disabilities.
- Thank guests with genuine appreciation.
- Speak with others using clear and professional language.
- Prepare and review written documents accurately and completely.
- Answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others.
- Support team to reach common goals.
- Ensure adherence to quality expectations and standards.
- Develop and implement quality improvement or corrective action plans.
- Stand, sit, or walk for an extended period of time.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by Supervisors.
Requirements
- High school diploma or G.E.D. equivalent.
- At least 2 years of related work experience.
- No supervisory experience.
- Business-level Japanese proficiency (JLPT N1 preferred).
Experience Level
- At least 2 years of related work experience
- No supervisory experience
Education Level
- High school diploma or G.E.D. equivalent
About the Company
- At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them.
- Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
- Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
- In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.
- Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Equal Opportunity
- At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
- We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
- Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
- We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.