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About the Role
The Safeguards team at Anthropic is responsible for enforcing policies, protecting users, and preventing platform misuse. As the Enforcement Operations Lead for Multi-Cloud, you will own the detection, review, and action process for misuse across cloud partners like Amazon Bedrock, Google Cloud's Agent Platform, and Microsoft Foundry. This role involves building the operating model, partner agreements, and documentation to ensure consistent, auditable, and fast enforcement across all cloud surfaces, even when the partner manages the customer relationship and data path. You will collaborate closely with product managers, policy experts, Safeguards engineering, Legal, and trust & safety teams at cloud partners. This position may involve exposure to explicit content.
Responsibilities
- Own the end-to-end enforcement lifecycle on partner surfaces, including detection, review, action, customer communication, and appeals.
- Define enforcement paths for each partner's operating model, specifying how actions are requested, executed, and confirmed when the partner controls the account.
- Manage and evaluate performance against SLAs for review, escalation, and action.
- Develop and maintain Standard Operating Procedures (SOPs) and escalation guides for all enforcement workflows to ensure consistency across clouds.
- Establish red-teaming, Quality processes, and operationalize shared metrics.
- Initiate paired investigations with partner threat intelligence teams, including case referrals, indicator sharing, and paging for high-severity incidents.
- Oversee enforcement metrics across partner surfaces and report them to Safeguards leadership, partners, and regulators.
Requirements
- Extensive experience in trust and safety operations, enforcement, threat intelligence, or a related field.
- Experience managing external partner or vendor relationships where you did not control the other party's systems or priorities.
- Ability to work across policy, legal, engineering, and operations teams to translate requirements into practical workflows.
- Experience building enforcement programs from scratch, including SLAs, escalation paths, and quality measurement.
- Highly organized with a proven track record of maintaining rigorous documentation and SOPs in fast-paced environments.
- Clear and precise written and verbal communication skills, adaptable to both technical and non-technical audiences, including partner executives.
- Enthusiasm for building scalable systems in ambiguous environments.
- A strong commitment to the responsible deployment of AI and the role of enforcement operations in this mission.
Skills
- Trust and safety operations
- Enforcement
- Threat intelligence
- Partner management
- Workflow development
- SLA management
- Documentation
- SOP development
- Red-teaming
- Quality assurance
- Metrics development
- Incident response
- Communication
- Data analysis
Location
- San Francisco
Work Type
- Hybrid
Experience Level
- Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position
Education Level
- Bachelor’s degree or an equivalent combination of education, training, and/or experience
- A field relevant to the role as demonstrated through coursework, training, or professional experience
Salary/Compensations
- $285,000—$330,000 USD
Benefits
- Competitive compensation
- Generous vacation
- Parental leave
- Flexible working hours
- Lovely office space
- Optional equity donation matching
About the Company
- Anthropic's mission is to create reliable, interpretable, and steerable AI systems that are safe and beneficial for users and society.
- The team is a growing group of researchers, engineers, policy experts, and business leaders.
- Anthropic believes that high-impact AI research is 'big science', focusing on large-scale research efforts.
- The company values impact and advancing long-term goals of steerable, trustworthy AI.
- AI research is viewed as an empirical science.
- The company fosters a collaborative environment with frequent research discussions.
- Anthropic is a public benefit corporation headquartered in San Francisco.
Equal Opportunity
- We encourage you to apply even if you do not believe you meet every single qualification.
- Not all strong candidates will meet every single qualification as listed.
- We urge candidates not to exclude themselves prematurely and to submit an application if interested.
- We think AI systems have enormous social and ethical implications, making representation even more important.
- We strive to include a diverse range of perspectives on our team.