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About the Role

Responsible for all phases of day-to-day operations within the office, assisting in the development and maintenance of customer relationships.

Responsibilities

• Actively sell and refer all Pioneer Bank products and service offerings.
• Uphold established customer service standards and ensure expectations are communicated and adhered to.
• Oversee processing of customer transactions and ensure compliance with cash handling and security procedures.
• Assist with scheduling, counseling, supervising, evaluating, and disciplining all branch personnel.
• Provide continuous coaching and evaluation of staff sales efforts and monitor results.
• Monitor staff compliance with all Bank policies and procedures through training and counseling.
• Maintain proper security controls as set forth by the Bank's security officer.
• Advise the Branch Manager of office, market, and community trends.
• Coach staff on increasing branch sales and deposits.
• Interview, select, and train staff, evaluating performance and making recommendations for advancement.
• Motivate and counsel assigned staff to increase professionalism, exceed customer service expectations, and encourage career development.
• Ensure department practices comply with Federal and State laws and corporate human resource policies.
• Promote EEO and Affirmative Action by identifying problem areas and establishing goals.
• Assist in the development, implementation, and administration of human resource policies and programs.
• Develop subordinates and others in the bank for succession planning.

Requirements

• A minimum of one year Assistant Manager or Sales experience or two years’ experience as a Relationship Banker, Client Service Supervisor or Trainer required.
• Ability to demonstrate sales skills and capacity to motivate branch staff to cross sell financial services.
• Proven ability to comply with policies and procedures, to maintain accuracy and meet deadlines.
• Must have own transportation, or access to reliable transportation on short notice.
• Valid Driver’s License and ability to maintain this throughout employment.
• Must have the ability to maintain flexible daily schedule, including evenings and Saturdays.

Skills

• Sales skills
• Customer service
• Cash handling
• Security procedures
• Coaching
• Sales efforts monitoring
• Policy and procedure compliance
• Human resource policies
• EEO and Affirmative Action
• Succession planning
• Bilingual capability a plus
• Proficiency with MS Word and Excel
• Proficiency with E-mail
• Proficiency with internet software
• Ability to learn retail banking computer system

Location

• Floating

Work Type

• Full Time

Experience Level

• 1 year Assistant Manager or Sales experience
• 2 years’ experience as a Relationship Banker, Client Service Supervisor or Trainer

Education Level

• Bachelor’s Degree preferred
• Attainment of Notary Public certification within 12 months of beginning position

Salary/Compensations

• $22.00 - $35.21 per hour

About the Company

• Pioneer Bank

Equal Opportunity

• As an Equal Opportunity / Affirmative Action Employer, Pioneer Bank will not discriminate in its employment practices due to an applicant’s race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law.
• The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.