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About the Role

Vesta Management is seeking an experienced Resident Services Coordinator to empower residents through education, vocation, and self-improvement opportunities. This role involves building partnerships with social service providers to help residents meet their needs and achieve their goals.

Responsibilities

• Develop strategic partnerships with local service providers for on-site or off-site programs.
• Provide non-clinical case management and referral services to residents.
• Initiate strategic relationships with local service providers and stakeholders.
• Build relationships with residents to understand their needs and connect them with resources.
• Collaborate with Property Management, service providers, and healthcare professionals to resolve issues confidentially.
• Conduct consistent outreach and communication with residents via newsletters, flyers, calls, and home visits.
• Maintain accurate and timely documentation of resident demographics, issues, requests, statistics, incidents, interactions, and outcomes.
• Align initiatives with Vesta’s resident services program’s outcomes, mission, and goals.
• Coordinate resources for critical issues like housekeeping and managing late rent payments.
• Manage administrative tasks for securing contracts or Memorandums of Understanding with providers.
• Develop and maintain linkages with area resources for social and recreational needs.
• Perform other duties and responsibilities as requested.

Requirements

• Bilingual English and Spanish verbal and written communication skills strongly preferred.
• 2+ years of overall professional experience working with families in housing or human services agencies preferred.
• Knowledge of child development and/or experience working with youth.
• Experience overseeing and managing grants a plus.
• Proficiency with MS Excel, PowerPoint, Word, Outlook, and other computer programs.
• Previous experience in property management, and knowledge of HUD regulations is a plus.
• Previous engagement, communication, and collaboration with residents of diverse socioeconomic and cultural backgrounds are preferred.
• Experience working with partners and site team members to implement programs and initiatives.
• Successful completion of a background check and drug screening required.
• Valid Driver's License and clean driving record required.

Skills

• Ability to understand and respect values, attitudes, and beliefs that differ across cultures.
• Capable of building and maintaining positive relationships with a wide variety of stakeholders.
• Experience working with families to support their aspirations.
• Related human services/social services experience.
• Ability to collect, track and understand data to assess programs and partnerships.
• Operate in a timely manner with integrity and professionalism.
• Provide excellent customer service to residents and partners.
• Excellent communication, organization, and writing skills.
• Knowledge of federal, state, and local policies affecting housing is a plus.
• Ability to work some weekends and evenings is required.

Location

• New London, CT

Work Type

• Full-time

Experience Level

• Experienced

Education Level

• Bachelor's degree with a focus on social work, human services, public health, or psychology, Developmental Disabilities, community development, or a related field preferred.

Benefits

• Medical, dental & vision insurance
• Company matched 401(K)
• Paid time off- Vacation, sick, floating holidays
• 12 additional paid holidays
• Tuition Reimbursement
• PetPlan Pet Insurance
• Employee Assistance Program
• Long & Short-Term Disability Insurance

About the Company

• Vesta Management is a Property Management company seeking to hire the best talent.
• At Vesta, we work hard and have fun.
• We offer service awards, performance bonuses, team member appreciation events and opportunities for growth.

Equal Opportunity

• Vesta is an Equal Opportunity/Affirmative Action Employer.
• Vesta has an ongoing commitment to a diverse workplace free of discrimination and harassment.
• Vesta recruits, hires, trains, and promotes individuals in all job titles without regard to any protected characteristic, including but not limited to race, color, creed, religion, ancestry, sexual orientation, genetic information, national origin, age, sex, physical or mental disability, being a disabled veteran, veteran of the Vietnam era, or other eligible veteran, or any other protected category under any state or Federal laws.
• At Vesta, we are committed to a fair and equitable workplace.