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About the Role
You will help cultivate an environment that promotes authentic employee and customer experiences, guided by our culture and mission of adding joy. You will role model the Indigo Beliefs by being authentic, seeking inspiration, and knowing your audience, influencing customers through stories and connecting them to our brand.
Responsibilities
- Support daily store operations, with early morning or late-night start times.
- Conduct inventory cycle counts, replenish stock, manage product returns, shelve products, and receive and process merchandise.
- Use merchandising standards to create a visually appealing and stimulating store environment.
- Create a warm and welcoming environment in our stores.
- Add joy to our customers' lives.
- Leverage products to tell stories.
- Engage and connect with customers on the sales floor.
- Curate specific product collections for each customer.
- Role model Indigo’s High Performance Characteristics.
- Seek information regarding new products, promotions, and programs.
- Contribute to a safe and healthy environment for employees and customers.
- Respond to customer feedback in a timely manner.
- Hold self and others accountable.
- Own self-development and provide continuous feedback to colleagues and the Leadership Team.
- Share ideas with the Leadership Team on improving the employee and customer experience.
Requirements
- Experience in specialty retail or a retail environment is preferred but not required.
- Adaptability, flexibility, and a willingness to learn new things and be exposed to all aspects of the store.
- Demonstrated commitment to creating an exceptional employee and customer experience.
- Ability to be mobile on the sales floor for extended periods.
- Ability to lift medium to large items, up to 40 pounds, using appropriate equipment and safety techniques.
- Availability to work a flexible schedule, including evenings, weekends, holidays, overnights, and early mornings.
- Bilingualism (French/English) is required for all positions in Québec; other languages are an asset.
Work Type
- Part-Time
- Seasonal
Salary/Compensations
- CAD 17.60 - CAD 17.60 - hourly
About the Company
- Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen.
- We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories connect us.
- Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.
- Our Mission is to inspire reading and enrich the lives of booklovers.
- We believe in the power of people and their stories.
- We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive.
- Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.
- We Will Hire, Inspire, Promote and Retain the Best – A’s Hire A’s.
- We Will be Customer Centric.
- We Will Be Data Driven – System Thinking – Entrepreneurial.
- We are Committed to True and Shared Value Creation.
- We Will be Human-Centered and AI Enabled.
- We are Committed to Caring About Each Other, Our Communities, Our Environment.
Equal Opportunity
- Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.
- At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at [email protected].
- We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.