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About the Role
This role involves leading a retail store team, driving sales, ensuring operational excellence, and providing exceptional customer service within the automotive parts aftermarket industry.
Responsibilities
- Motivate team performance through recognition programs and contests.
- Provide mentorship and influence continuous growth.
- Communicate clearly and concisely, leading effective team meetings and coaching sessions.
- Develop and lead the store's recruiting and hiring strategy to maintain a complete team.
- Ensure execution of visual compliance, store maintenance, and pricing standards.
- Achieve annual corporate shrink targets through team education, LP enforcement, and inventory control.
- Ensure processes and systems are followed for tech shop service programs.
- Create and monitor efficient store weekly scheduling.
- Provide support for store and equipment maintenance and compliance using FOS fleet management system.
- Execute and delegate delivery of planograms and merchandising directives.
- Ensure accurate execution and complete daily review of shipping, receiving, and returns processing.
- Act as an ambassador for the customer experience, developing customer relationships and coaching the team.
- Support the commercial sales team with customer service.
- Ensure and lead the execution of the customer experience and resolve customer concerns.
- Coach and develop store and management teams by setting expectations, communicating, providing feedback, and ongoing support.
- Create development plans and conduct annual appraisals for the management team.
- Ensure team completes required training within specified timeframes.
- Work retail hours including scheduled evenings, weekends, and holidays.
Requirements
- Minimum of 4 years of experience in a retail environment.
- 12-24 months of experience in a leadership role.
- Fundamental computer skills are an asset.
- Passion for automotive or automotive enthusiasts.
- Strong knowledge of the automotive parts aftermarket industry.
- Good knowledge of automotive operating systems including point of sale.
- Possession of a valid driver's license is an asset.
- Automotive Training or Certification is an asset.
Skills
- Leadership
- Mentorship
- Communication
- Recruiting
- Hiring
- Visual Merchandising
- Inventory Control
- Customer Service
- Sales
- Coaching
- Training
- Scheduling
- Team Development
- Performance Management
- Computer Skills
- Automotive Parts Knowledge
- Automotive Operating Systems
- Point of Sale Systems
Location
- Store Location
Work Type
- Retail Hours
- Full-time
Experience Level
- 4 years retail experience
- 12-24 months leadership experience
Education Level
- Automotive Training or Certification is an asset
Salary/Compensations
- $38,200 - $55,000
Benefits
- Comprehensive benefits and retirement programs
- Performance incentives
- Other perks to support well-being
- Career growth opportunities
- Product discounts
About the Company
- At PartSource, we take pride in our staff being true auto parts professionals and car care enthusiasts who share their customers' passion for vehicle maintenance.
- It's this experience that distinguishes Canadian Tire and its family of companies from the competition.
- Join us, where there's a place for you here.
Equal Opportunity
- We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do.
- We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification.
- We are united in our purpose of being here to help make life in Canada better.
- We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond.
- Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.