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About the Role
We are seeking a Restaurant General Manager to elevate a popular dining destination. This role involves shaping the guest experience, fostering a positive team culture, and leading a team to deliver exceptional hospitality.
Responsibilities
- Instill and drive a culture of service and hospitality to achieve customer satisfaction scores.
- Ensure regular, effective training and hold team members accountable for their duties.
- Drive revenue by maximizing seating and monitoring booking trends.
- Implement an upselling program to increase average checks.
- Manage daily restaurant operations and ensure high guest satisfaction.
- Participate in menu item and pricing decisions, considering data and feedback.
- Oversee restaurant financials, including scheduling, inventory, and POS system usage.
- Liaise with the Marketing team for social media presence and online feedback management.
- Manage OS&E inventory and stewarding resources to ensure adequate stock for service.
- Ensure employees work effectively and efficiently, while improving morale and relations.
Requirements
- An experienced Restaurant GM with a proven track record of leadership and operational success.
- Passionate about hospitality, guest experience, and details that ensure repeat business.
- Deeply connected to or curious about Toronto’s dining scene and food & beverage trends.
- Financially savvy, results-driven, and confident making data-informed decisions.
- Must be legally eligible to work in Canada.
- The hotel is unable to assist candidates in obtaining Canadian work authorization.
Skills
- Leadership
- Operational Success
- Hospitality
- Guest Experience
- Financial Acumen
- Data-Informed Decision Making
- Team Leadership
- Upselling
- Inventory Control
- Employee Relations
- Marketing Liaison
- Social Media Management
Location
- Toronto
Work Type
- Full-Time
- Permanent
Experience Level
- Experienced
Salary/Compensations
- $84,240 - $101,766
Benefits
- Free Meals
- Travel Discounts
- Free Dry-Cleaning for work gear
- Custom learning programs
- Opportunity to join Health & Wellness, Sustainability, and DEI Committees
- Growth paths for career advancement
About the Company
- For over 96 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto.
- Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth.
- Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication.
- Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told.
- Join us in creating our next chapter with your story.
Equal Opportunity
- At Fairmont Royal York, we believe that the strength of our team lies in its diversity.
- We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual.
- As an Equal Opportunity Employer, we provide equal access to opportunities.
- We welcome applications from all qualified candidates.