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About the Role

Provide efficient, friendly, and professional service to hotel guests, assisting with check-in and check-out processes while embodying the company's values.

Responsibilities

Provide effective and fast service in a friendly manner.
Check in and out hotel guests according to standards and policies.
Answer incoming calls.
Monitor for special rates and billing arrangements.
Ensure the highest level of guest satisfaction by addressing concerns promptly.
Review and prepare for VIP and ALL loyalty members arrivals to ensure a flawless check-in experience.
Coordinate the storage and delivery of guest mail, messages, and packages.
Ensure the front desk is stocked with essential materials.
Maintain a professional, neat, and well-groomed appearance adhering to Hotel grooming standards.
Pass on any guest comments to the Assistant Front Office Manager/Manager on Duty.
Be familiar with fire and emergency procedures.
Perform other Front Office responsibilities as required.

Requirements

Must have effective communication skills.
Must have a good command of the English language.
Available for shift work including weekends and holidays.
Must be legally eligible to work in Canada.
The hotel is unable to assist candidates in obtaining Canadian work authorization.
Request accommodation through the application or recruitment process if needed.

Skills

Previous front desk/reception experience is a strong asset.
Knowledge of Microsoft Windows XP is an asset.
Knowledge of Micros PMS/Opera is an asset.
Hotel/Hospitality degree or diploma is an asset.

Location

Toronto

Work Type

Part-Time
Permanent

Education Level

Hotel/Hospitality degree or diploma

Salary/Compensations

$30.75 per hour

Benefits

Free Meals
Travel Discounts
Dry Cleaning
Skill Up
Impact
Level Up

About the Company

For over 96 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto.
Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth.
Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication.
Join us in creating our next chapter with your story.
A Rich History - Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.
A Culture of Excellence - Be part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service.
Grow, Learn and Enjoy! - Benefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential.
New Energy for A Storied Landmark- Our landmark hotel is in a stunning transformation for the zero-carbon century ahead.
BE PART OF OUR FUTURE.
Another stunning chapter for the iconic Fairmont Royal York has begun, and we invite you to be a part of it.
If you are passionate about hospitality, driven by excellence, and eager to contribute to an esteemed institution, we want to hear from you.
Join us and help shape the future of one of Toronto’s most treasured landmarks.

Equal Opportunity

At Fairmont Royal York, we believe that the strength of our team lies in its diversity.
We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual.
As an Equal Opportunity Employer, we provide equal access to opportunities.
We welcome applications from all qualified candidates.