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About the Role
Content designers at Splunk are strategic partners who shape how users understand and navigate complex enterprise software. You will work across product teams to define terminology, create consistent UI text, establish information architecture, and develop content-led design patterns that scale. This role contributes to Splunk's design system compliance and ensures a coherent user experience across security, observability, and platform products.
Responsibilities
- Design clear, consistent UI text across flows, including labels, error messages, empty states, onboarding, and tooltips, in alignment with Splunk's style guide and design system.
- Lead information architecture and navigation design for complex product areas, using research to fit user mental models.
- Define and maintain cross-product terminology, partnering with product management and product marketing to resolve naming conflicts and drive durable decisions.
- Develop content-led guidelines and patterns for error messaging, capitalization, and in-product help that product designers and engineers can apply consistently.
- Create and maintain in-product guidance experiences, such as walkthroughs and tours, to support user onboarding and feature adoption.
- Collaborate on design system standards to ensure content patterns are compliant and reusable across the portfolio.
- Partner with design and research on usability studies and card sorting to validate content and navigation decisions.
- Support product designers on projects lacking dedicated content design coverage by providing frameworks and AI-assisted tools to maintain quality at scale.
Requirements
- Bachelor's degree plus 5 years of related experience, or Master's degree plus 3 years of related experience (content design and UX writing practice).
- Prior experience in content design, UX writing, or a closely related field within complex software products.
- Previous background driving cross-functional alignment on terminology and naming decisions with product, marketing, and engineering stakeholders.
- Applied experience with adaptability and resilience in navigating ambiguity, with the ability to effectively articulate the strategic value of the discipline to key stakeholders.
- Prior experience with UI text craft: writing clearly, concisely, and with a consistent voice across diverse UI surfaces.
- Prior experience thinking structurally about information architecture, taxonomy, and navigation.
- Applied experience working with Figma and design systems; experience with Magnetic or similar enterprise design systems is a plus.
Skills
- Content design
- UX writing
- Information architecture
- UI text
- Terminology definition
- Design systems
- Figma
Location
- U.S.
- Canada
Work Type
- Full-time
Experience Level
- 5 years of related experience with Bachelor's degree
- 3 years of related experience with Master's degree
Education Level
- Bachelor's degree
- Master's degree
Salary/Compensations
- $104,100.00 - $131,900.00 (U.S. and/or Canada)
- $121,400.00 - $177,100.00 (New York City Metro Area)
- $111,800.00 - $163,000.00 (Non-Metro New York state & Washington state)
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) plan with Cisco matching contribution
- Paid parental leave
- Short-term disability coverage
- Long-term disability coverage
- Basic life insurance
- 10 paid holidays per full calendar year
- 1 floating holiday for non-exempt employees
- 1 paid day off for employee’s birthday
- Paid year-end holiday shutdown
- 4 paid days off for personal wellness
- 16 days of paid vacation time per full calendar year (non-exempt employees)
- Flexible vacation time off program (exempt employees)
- 80 hours of sick time off provided on hire date and each January 1st thereafter
- Up to 80 hours of unused sick time carried forward
- Optional 10 paid days per full calendar year to volunteer
- Annual bonuses (non-sales roles)
- Performance-based incentive pay (sales roles)
About the Company
- At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era. We have been innovating for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds, providing customers with unparalleled security, visibility, and insights. We experiment and create meaningful solutions, with limitless opportunities to grow and build. We work collaboratively with empathy to achieve significant global impact.
Equal Opportunity
- Message to applicants applying to work in the U.S. and/or Canada: Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. Employees in Illinois will participate in a unique time off program to meet local requirements.