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About the Role

Maven Clinic is seeking a commercially-minded and strategic Client Success Manager to own relationships with employer accounts, driving enrollment and engagement while ensuring net revenue retention, renewal health, and expansion readiness. This role requires a blend of relationship depth, analytical rigor, and business acumen, acting as a trusted advisor to clients and a key partner to channel teams.

Responsibilities

Support the success and satisfaction of employer clients, ensuring strong retention and engagement.
Collaborate with channel/payer partner client executives to manage strategic relationships and identify business opportunities.
Assist in building and maintaining account plans, tracking renewal milestones, and identifying growth opportunities.
Monitor client health and engagement, proactively identifying risks and developing mitigation plans.
Identify client expansion opportunities and collaborate with Sales to build business cases.
Partner with Sales and Renewals teams for smooth account transitions and handoffs.
Support client enrollment and engagement initiatives to drive measurable business outcomes.
Participate in Quarterly Business Reviews and client presentations, sharing data insights.
Consult clients on program optimization using Maven’s expertise and data.
Maintain strong client relationships, fostering satisfaction, loyalty, and advocacy.
Collaborate with cross-functional teams to support client projects, timelines, and deliverables.
Manage client inquiries, issues, and escalations, coordinating with partner teams for resolution.
Share client insights internally to improve products, processes, and marketing initiatives.
Recommend improvements to client workflows or processes for scalable solutions.

Requirements

5+ years of experience in account management, customer success, or client services within digital health, healthcare, benefits, or SaaS companies.
Demonstrated ability to manage client relationships and contribute to commercial outcomes.
Experience working with enterprise employer clients through channel/payer partners (5,000+ employees) preferred.
Proven ability to support and execute marketing or engagement strategies that drive measurable client outcomes.
Passion for healthcare and supporting organizational change.
Ability to build and maintain relationships with multiple stakeholders (HR, Benefits, Finance).
Experience partnering with Sales or Renewals teams to support commercial opportunities and account growth.
Strong interpersonal, verbal, written, and presentation skills.
Ability to prioritize and manage multiple tasks while ensuring deadlines are met.
Analytical skills and strategic thinking to translate data into actionable insights.
Experience supporting the full lifecycle of customer success post-sales (implementation, adoption, product training, renewals, and account management).
Comfort operating in a growing and evolving environment, adaptable to changing processes and ambiguity.
Willingness to travel occasionally (up to 20%) for client meetings.
Active work authorization in the US.

Skills

Account management
Customer success
Client services
Digital health
Healthcare
Benefits
SaaS
Relationship management
Commercial acumen
Analytical rigor
Strategic planning
Cross-functional collaboration
Salesforce
Gainsight
Looker
Microsoft Office suite

Location

New York, NY
Remote, US (Hub cities)
San Francisco/Bay Area, CA
Seattle, WA
Boston
DC
Chicago

Work Type

Hybrid
Remote

Experience Level

5+ years of experience

Salary/Compensations

$106,000 - $120,000 per year

Benefits

Equity
Employer-covered health, dental, and insurance plan options
Maven for Mavens: access to the full platform and specialists
Whole-self care through wellness partnerships
Hybrid work, in office meals, and work together days
16 weeks 100% paid parental leave
New parent stipend (for Mavens with 1+ year tenure)
Annual professional development stipend
Access to a personal career coach through Maven for Mavens
401K matching with immediate vesting

About the Company

Maven Clinic is the world's largest virtual clinic for women and families, focused on making healthcare accessible.
Maven Enterprise partners with employers and health plans to provide women's and family health programs.
Programs cover fertility, maternity, pediatrics, and menopause, aiming to improve outcomes, reduce costs, and expand access.
The consumer platform offers direct access to virtual care across 30+ specialties.
Founded in 2014 by CEO Kate Ryder, Maven Clinic has raised over $425 million from leading investors.
Recognized for innovation and industry leadership with numerous awards including TIME100 Most Influential Companies, CNBC Disruptor 50, and Fast Company's Most Innovative Companies.
Award-winning culture with over 30 workplace and innovation awards.

Equal Opportunity

Maven is an affirmative action and equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.