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About the Role
Four Seasons is seeking a Senior Software Developer – Salesforce to join our Technology Innovation & Development department. This role focuses on the design, development, and support of applications built on the Salesforce platform, including its foundational role in guest experience, recognition, and requests. The position will also contribute to the company's agentic AI roadmap, designing and building AI agents using Agentforce and Data Cloud to support guests and employees. This hands-on development role requires strong Apex and Lightning skills, Agentforce experience, and an interest in emerging platform capabilities like API-first and headless architectures.
Responsibilities
- Translate business requirements into scalable, well-architected solutions on the Salesforce platform, using configuration where possible and code where it adds the most value.
- Design, build, test and deploy solutions using Apex, Lightning Web Components, Flow and related platform technologies.
- Build and maintain integrations between Salesforce and other applications using REST/SOAP APIs, Platform Events and established integration patterns.
- Uphold standards for quality by utilizing Salesforce development best practices, participating in code reviews, writing effective unit test classes, and respecting data security.
- Manage the propagation of configuration, code and data to target environments through source control and CI/CD pipelines.
- Publish and maintain excellent documentation targeted at end users, support resources and technical teams.
- Build and extend AI agents using Agentforce, including agent topics, instructions and custom actions developed with Apex invocable methods and Flows.
- Develop and refine prompt templates, grounding agent responses in CRM and Data Cloud data while adhering to Salesforce Einstein Trust Layer standards.
- Test agent behaviour rigorously before release (e.g. Agentforce Testing Center) and monitor accuracy, latency and escalation rates in production.
- Partner with business stakeholders to identify high-value use cases where agents can improve the guest and employee experience.
- Keep abreast of Salesforce AI and platform capabilities being introduced in each new release, and share learnings with the team.
- Contribute to early exploration of headless and API-first patterns as Salesforce's composable capabilities mature.
- Provide ongoing support for existing Salesforce applications, including troubleshooting, issue resolution and root cause analysis.
- Support release planning and coordinate deployments to ensure high-quality, low-risk delivery.
- Help evolve monitoring so that issues are identified proactively rather than reactively.
- Identify and drive opportunities for efficiency, automation, standardization and continuous improvement.
Requirements
- 3-5 years of hands-on Salesforce development experience (Apex, Lightning Web Components, Flow) across Sales, Service and Experience Cloud.
- Experience building with Agentforce or other Salesforce AI capabilities (Agent Builder, custom actions, prompt templates).
- Exposure to headless / API-first Salesforce development is considered an asset.
- Salesforce Certified Platform Developer I required.
- Strong Salesforce product knowledge (Sales Cloud, Service Cloud, Experience Cloud) and development experience using Apex, Lightning Components / Lightning Web Components Framework, Visualforce and Flow.
- Hands-on experience with Agentforce: Agent Builder, topics and instructions, custom actions, prompt templates and agent testing.
- Familiarity with Data Cloud and Einstein capabilities and how they ground agent behaviour.
- Strong understanding of Salesforce objects and relational databases, including writing efficient SOQL.
- Experience with API builds and associated consumption patterns (REST, SOAP, Platform Events).
- Solid grasp of the Salesforce security model: profiles, permission sets and sharing rules.
- Strong understanding of software design principles, object-oriented programming, and common design patterns.
- Experience with source control (GitHub, Azure DevOps), SFDX and CI/CD toolsets.
- Understanding of headless / composable Salesforce architecture (API-first design, Lightning Web Runtime, modern JavaScript frameworks such as React) is a strong asset.
- Strong communicator, whether written or verbal, practicing active listening.
- Able to translate technical complexities into more commonly understood business concepts.
- Excellent verbal, written and interpersonal communication skills.
- High degree of self-motivation.
- Excellent time management skills.
- Avid learner with curiosity about emerging AI capabilities.
- Strong problem-solving skills.
- Resourceful.
- Experience working in Agile delivery teams.
- Experience working with distributed onshore-offshore development model.
- Able to manage multiple priorities in a fast-paced environment.
Skills
- Apex
- Lightning Web Components
- Flow
- Sales Cloud
- Service Cloud
- Experience Cloud
- Agentforce
- Salesforce AI
- Agent Builder
- custom actions
- prompt templates
- headless / API-first Salesforce development
- REST APIs
- SOAP APIs
- Platform Events
- SOQL
- Salesforce security model
- source control
- GitHub
- Azure DevOps
- SFDX
- CI/CD toolsets
- Lightning Web Runtime
- React
Location
- Toronto, Ontario
Work Type
- Hybrid
Experience Level
- Senior
- 3-5 years
Education Level
- Degree in Computer Science/Computer Engineering or equivalent
- Salesforce Certified Platform Developer I
- Platform Developer II certification
- Agentforce Specialist certification
- JavaScript Developer I certification
Salary/Compensations
- $80,000 - $95,000 CAD
About the Company
- Four Seasons is a global, luxury hotel management company managing over 130 hotels and resorts and 50 private residences in 47 countries.
- Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide.
- At Four Seasons, we are powered by people and our culture enables everything we do.
Equal Opportunity
- Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.