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About the Role
Hartford HealthCare and GoHealth Urgent Care are operating urgent care centers across the Connecticut area. We place the needs of our patients first by providing an effortless patient experience, a welcoming culture of care, and seamless integration with market-leading health systems and our communities.
Responsibilities
- Assists in examination and treatment of patients under the direction of an urgent care provider.
- Manages the check-in and registration process.
- Interviews patients and measures vital signs.
- Records patient information on charts.
- Draws and collects blood samples from patients and prepares specimens for laboratory analysis.
- Prepares treatment rooms for examination of patients.
- Conducts patient registration, including securing paperwork and insurance documentation, and verification of insurance and patient eligibility.
- Processes co-pays and schedules patient appointments.
- Coordinates provider referrals to specialists.
- Answers patient questions regarding their care and keeps them informed of their status.
- Informs technical staff of patient flow.
- Prepares patients for examination, including conducting interviews to verify patient information, record medical history, and confirm the purpose of the visit.
- Performs preliminary physical tests for vital signs and escalates critical cases to the provider as needed.
- Conducts point-of-care testing as needed and provides patient information to the provider.
- Stocks supplies and maintains exam rooms, front desk, and reception area.
- Completes order sheets to maintain supply inventory levels and checks expiration dates on supplies.
- Maintains medical records and scans charts to patient files.
- Answers phone calls, collects and sorts daily incoming and outgoing postal correspondence.
- Ensures the reception area is well-maintained.
- Conducts courtesy call-backs for patient follow-up.
- Performs opening and closing duties, including cashing out, end-of-day communication, and securing the building.
- Follows operating instructions to perform and document daily controls and calibration of equipment.
- Maintains Quality Assurance/Quality Control logs for equipment, troubleshoots breakdowns, performs preventive maintenance, and submits repair tickets as needed.
- Performs other duties as assigned.
Requirements
- High School Diploma required.
- Graduate of a Medical Assisting Program preferred.
- Medical Assistant experience preferred.
- Front Desk experience preferred.
- Basic Life Support (BLS) required at the time of hire, obtained through the American Red Cross (ARC) or American Heart Association (AHA).
- Under one year of Medical Assistant experience requires one of the following Certifications at the time of hire: CCMA, CMA, RMA, NCMA, NRCMA.
- In lieu of an approved MA Certification, candidates may have 1+ years of working experience as a Medical Assistant in a Hospital or Urgent Care Setting, OR 1+ years of working phlebotomist experience.
- Candidates who do not hold an approved Medical Assistant certification at the time of hire must obtain one within 15 months of their start date.
- In lieu of an approved MA Certification, we will also accept one of the following at the time of hire: Graduate of an Accredited School of Nursing or LPN or RN, EMT, CNA.
- CPOE certification for order entry is required within two weeks of start date.
Skills
- Basic Medical Assistant duties
- Ability to type quickly
- Basic computer knowledge
- Proficient in Microsoft Word and Excel
- Detail oriented
- Able to rely on experience and judgment to perform a variety of tasks
- Able to participate on a team
- Able to accomplish goals
- Exceptional written and verbal communication skills
- Able to interact and treat all persons with fairness, respect and sensitivity to cultural/social difference
Location
- Connecticut area
Work Type
- Full-time
Experience Level
- Under one year of Medical Assistant experience
- 1+ years of working experience as a Medical Assistant in a Hospital or Urgent Care Setting
- 1+ years of working phlebotomist experience
Education Level
- High School Diploma
- Graduate of a Medical Assisting Program
- Graduate of an Accredited School of Nursing or LPN or RN
Salary/Compensations
- Sign on bonus up to $3,500 for external candidates
- Monthly incentive pay based on performance metrics
Benefits
- Medical
- Dental
- Vision
- 401k matching
- Employee assistance and wellness programs
- Strong focus on promoting mental health
- Generous Paid time off
About the Company
- Hartford HealthCare, one of the nation's leading health care providers, and GoHealth Urgent Care, an on-demand consumer-centric care company, are operating urgent care centers across the Connecticut area.