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About the Role

MDL is seeking a high-energy, self-motivated individual to join its sales team as an Entry Level Account Manager. This role is responsible for maintaining a large client base of existing customers and serving as a liaison between management and customers to resolve issues.

Responsibilities

Grow client base revenues by presenting new test information, up selling, and seeking new revenue sources from existing clients.
Establish positive long-term client relations.
Educate and train clients, research problems, and coordinate solutions between the laboratory and client.
Work closely with Senior Sales Executive and Regional Manager to identify client concerns and assist in developing and implementing client retention strategies.
Monitor, evaluate, and report client satisfaction levels and recommend corrective actions.
Maintain knowledge of competitors and their presence in the assigned territory.

Requirements

1-3 years of successful customer service experience.
Well-developed multi-tasking, organizational skills, and detail orientation.
Energy, motivation, enthusiasm, and integrity.
Excellent written and verbal communication skills.
Demonstrate sound judgment and decision-making ability.
Computer proficiency in MS Office, Excel, e-mail, and internet functions.
Knowledge of laboratory testing and competing products.
Must be able to travel within the coverage area and occasionally nationwide.
Requires frequent traveling by motor vehicle.
May be exposed to various workplace environments when meeting with customers.
Use hands to handle, control, or feel objects, tools, or controls.
Ability to sit, stand, and walk.
Ability to drive motor vehicle.

Skills

Customer service
Multi-tasking
Organizational skills
Detail orientation
Communication skills
Judgment and decision-making
MS Office
Excel
E-mail
Internet functions
Laboratory testing knowledge
Competitor knowledge

Location

U.S.

Work Type

Full-time

Experience Level

Entry Level
1-3 years

Education Level

Medical Assistant certification
Associate Degree
BA/BS preferred

About the Company

Medical Diagnostic Laboratories (MDL) is a CLIA certified clinical laboratory with multiple state licensing, specializing in state-of-the-art, automated DNA based molecular analysis of a variety of chronic and infectious illnesses.
MDL specializes and performs Polymerase Chain Reaction (PCR) with a larger menu of testing available in the field of infectious disease.
MDL's main theme of research is in the field of Gynecology, Infectious Diseases, Infectious Arthritis, Tick-borne Diseases, Mycology, and Chronic Fatigue Syndrome (CFS).
MDL is a member of Genesis Global Group.

Equal Opportunity

Medical Diagnostic Laboratories is a member of Genesis Global Group, an equal opportunity employer.