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About the Role

MDL is seeking a high-energy, self-motivated individual to join its sales team as an Entry Level Account Manager. This role is responsible for maintaining a large client base of existing customers and serving as a liaison between management and customers to resolve issues.

Responsibilities

Grow client base revenues by presenting new test information, up selling, and seeking new revenue sources from existing clients.
Establish positive long-term client relations.
Educate and train clients, research problems, and coordinate solutions between the laboratory and client.
Work closely with Senior Sales Executive and Regional Manager to identify client concerns and assist in developing and implementing client retention strategies.
Monitor, evaluate, and report client satisfaction levels and recommend corrective actions.
Maintain knowledge of competitors and their presence in the assigned territory.

Requirements

1-3 years of successful customer service experience.
Must be fluent in English; Spanish proficiency is preferred.
Well-developed multi-tasking, organizational skills, and detail orientation.
Energy, motivation, enthusiasm, and integrity.
Excellent written and verbal communication skills.
Must demonstrate sound judgment and decision-making ability.
Computer proficiency in MS Office, Excel, e-mail, and internet functions.
Knowledge of laboratory testing and competing products.
Must be able to travel within the coverage area and occasionally nationwide.
Comfortable with overnight travel when necessary.

Skills

Customer service
Sales
Client relations
Problem-solving
Communication (written and verbal)
Multi-tasking
Organizational skills
Detail orientation
Judgment and decision-making
MS Office
Excel
E-mail
Internet functions
Laboratory testing knowledge
Competitor knowledge
Travel

Location

U.S.

Work Type

Full-time

Experience Level

Entry Level
1-3 years

Education Level

Medical Assistant certification
Associate Degree
BA/BS preferred

About the Company

Medical Diagnostic Laboratories (MDL), a member of Genesis Global Group, is a CLIA certified clinical laboratory with multiple state licensing, specializing in state of the art, automated DNA based molecular analysis of a variety of chronic and infectious illnesses.
MDL specializes and performs Polymerase Chain Reaction (PCR) with a larger menu of testing available in the field of infectious disease.
Our main theme of research is in the field of Gynecology, Infectious Diseases, Infectious Arthritis, Tick-borne Diseases, Mycology, and Chronic Fatigue Syndrome (CFS).

Equal Opportunity

Medical Diagnostic Laboratories is a member of Genesis Global Group, an equal opportunity employer.