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About the Role

As a Customer Specialist, you will play a key role in delivering an iconic, customer-first experience that sets CarMax apart. You’ll act as a trusted guide, supporting customers through every step of their car-buying and selling journey. This dynamic role offers variety, autonomy, and the opportunity to collaborate across teams while making a meaningful impact on every customer interaction.

Responsibilities

Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers.
Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.
Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate effectively across teams to maintain a smooth, customer-focused experience.
Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Requirements

Strong communication skills with confidence in representing CarMax and its products.
Ability to build lasting relationships and create win-win solutions for customers.
Demonstrated integrity, respect, and teamwork in a fast-paced environment.
Skilled in balancing customer needs with business goals and following processes accurately.
Ability to manage multiple tasks, maintain attention to detail, and meet deadlines.
High School Diploma or equivalent and a valid driver’s license.
Ability to lift up to 25 lbs and accurately read and transcribe data.

Skills

Sales or customer service experience in retail or similar environments.
Basic proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).

Location

Smithtown, New York

Work Type

Full-time

Experience Level

Not specified

Education Level

High School Diploma or equivalent

Salary/Compensations

$20.60 - $30.90 per hour

Benefits

Paid sick, vacation, and holiday time.
Up to 48 hours of sick time per year.
Between 80 and 200 hours per year of vacation time after a 90-day waiting period.
8 hours of pay for each of 6 paid scheduled holidays per year plus 1 floating holiday.
Holiday Premium Pay if working on a scheduled holiday.
Paid time away with no specified limit for full-time salaried associates (subject to manager approval).
Access to CarMax Benefits website for more details.

About the Company

CarMax revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process.
Nation's largest used car retailer with over 250 store locations and over 30,000 associates.
Recognized as one of the Fortune 100 Best Companies to Work For®.
Committed to helping our communities thrive.
Empowering the modern customer and driving progress through innovation.

Equal Opportunity

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.