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About the Role
As Practice Manager, you will take full ownership of the non-clinical aspects of the Barnet clinic, including operations, finances, and team management. You will be responsible for fostering relationships within the local community and ensuring the clinic operates seamlessly. This is a hands-on, commercially minded role for someone who excels at problem-solving, relationship building, and creating a positive work environment.
Responsibilities
- Lead the team, manage, motivate, and develop Practice Hosts, fostering a valued and supported culture.
- Manage daily clinic operations, including rotas and workflows, maintaining high standards.
- Oversee financial performance, including P&L and KPIs, manage costs, and identify trends.
- Nurture relationships with local pet owners and businesses, drive membership, and enhance the clinic's profile through local engagement and marketing.
- Champion client experience, set service standards, and implement feedback.
- Ensure safety and compliance, leading on Health & Safety, RCVS standards, and GDPR.
Requirements
- Operationally strong, commercially minded leader with a track record of managing people and budgets.
- Experience ideally in healthcare, hospitality, or a service-led business.
- Financial literacy, including P&L and budgeting.
- Solid HR fundamentals, including performance management and conflict resolution.
- Knowledge of or strong desire to understand the Barnet community, its people, and local businesses.
Skills
- Problem-solving
- Relationship building
- Team leadership
- Financial management
- HR management
- Community engagement
- Marketing
Location
- Barnet
Work Type
- Full-time
Experience Level
- Management experience
Benefits
- 210 hours annual leave plus bank holidays
- Birthday off after one year's service
- Salary sacrifice pension scheme
- Support for professional development
- Genuine career progression opportunities
- Access to Healthcare incentive after 1 year of employment
- Supportive and inclusive culture
- Regular team and company social events
About the Company
- Rebuilding the veterinary experience to make access to care seamless, joyful, and personal.
- Clinics combine beautiful design with first-class clinical care.
- Purpose: healthier and happier pets and vets.
- Offers competitive pay, sensible caseloads, career development, and a supportive culture.
- Building the vet group of the future.