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About the Role
This role is for a Product Manager with our Payment Hub program, a collection of systems and activities supporting Synchrony’s backend payment processes. The ideal candidate will have a strong Agile project management background with a focus on payment systems, products, and processes, and a proven track record of understanding payments operations, leading matrixed project teams, building systems supported by strong governance and controls, and delivering projects on time and within budget.
Responsibilities
- Drive the vision and roadmap of innovative new capabilities to keep the business as an industry leader in the space while owning the product Objectives and Key Results (OKRs).
- Serve as a subject matter expert for owned product(s) with deep expertise including features, functionality, and customer journey.
- Manage, prioritize, and track implementation of features within the program backlog, ensuring work focuses on features with maximum value aligned with product strategy and enterprise goals.
- Collaborate with subject matter experts across the enterprise to document current and future state wing-to-wing payment processes, set product vision, identify business requirements, and define acceptance criteria.
- Facilitate process mapping sessions as needed.
- Identify and document deliverables, dependencies, and risks.
- Understand industry insights, intel, and market analysis.
- Conduct research, analysis, and business case development for new products or components.
- Actively collaborate with scrum teams to clarify business requirements, remove roadblocks, and gain alignment around feature or product strategy.
- Oversee user acceptance testing, set quality standards for delivery, and develop test plans.
- Participate in team agile ceremonies to validate quality, document testing outcomes, and provide feedback to improve team processes.
- Lead and execute change management strategies across the value chain, including product release plans and setting expectations for delivery of new functionalities.
- Align with critical partners such as Operations, Technology, Accounting, Compliance, and Risk.
- Lead program updates and prepare program status updates.
- Perform other duties and/or special projects as assigned.
Requirements
- Bachelor's degree OR in lieu of degree; high school diploma/GED and 10+ years of Product Management experience
- 7+ years payment systems, treasury or product management related experience
- Ability and flexibility to travel for business as required
- Must be 18 years or older
- Must have a high school diploma or equivalent
- Must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
- Must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
- Legal authorization to work in the U.S. is required.
- Will not sponsor individuals for employment visas, now or in the future, for this job opening.
Skills
- Agile project management
- Payment systems
- Payment products
- Payment processes
- Payments operations
- Matrixed project teams
- Systems governance and controls
- Agile
- Product management
- Software development projects
- Synchrony’s payment products and processes
- Banking/credit card industry
- Various payment methods
- Treasury systems
- Complex initiatives and projects
- Quality/process improvement
- Advanced problem-solving
- Communication (verbal and written)
Location
- Near one of our Hubs
Work Type
- Work from home
- Office
- Hybrid
Experience Level
- Grade/Level: 13
- 3+ years of experience leading software development projects
- Experience with Synchrony’s payment products and processes
- Experience in the banking/credit card industry
- Experience with various payment methods and treasury systems
- Strong agile experience preferably in product management
- Demonstrated ability to manage complex initiatives and projects in a matrixed, high speed, and quickly changing business environment.
- Ability to develop strong working relationships and able to influence others and build consensus across varying business needs
- Demonstrated strong quality/process improvement experience, with relevant examples that improved business performance and customer experience
- Advanced problem-solving skills with the ability to develop innovative solutions in a fast-changing, virtual environment.
- Ability to communicate moderate to complex ideas, issues and designs in ways that are clear and easy to understand
- Ability to synthesize disparate and/or complicated requirements into cohesive product features
- High energy, self-motivated, with strong communication skills (verbal and written)
Education Level
- Bachelor's degree
- High school diploma/GED
Salary/Compensations
- 130,000.00 - 210,000.00 USD Annual
- Eligible for an annual bonus based on individual and company performance.
- Salaries are adjusted according to market in CA, NY Metro and Seattle.
Benefits
- Option to work from home near one of our Hubs or come into one of our offices.
- Required to commute to your nearest Hub (either virtual or physical) for in-person engagement activities such as regular business or team meetings, training and culture events.
About the Company
- Synchrony is committed to fostering an inclusive culture where individual skills, experience, and voice are valued.
- We are building a future where we can all belong, connect, and turn ideals into action.
- More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.
- We have an award-winning culture for all.
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
- All qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.