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About the Role

The Manager, Product Portfolio and Operations is accountable for the performance, quality, and operational excellence of Ivey Publishing's product portfolio. This role combines direct operational ownership with strategic leadership, serving as the pivotal point of accountability for product intake, lifecycle management, metadata and content readiness, distribution partner delivery, and the evaluation of new products and formats. The role leads one Product Assistant and collaborates closely with various departments to drive portfolio outcomes.

Responsibilities

Establish and maintain strong, structured working relationships with key operational distributor and supplier contracts.
Partner with Business Development on co-brand and strategic partner relationships.
Perform gap analysis to inform recommendations by systematically assessing current partner and channel operations.
Maintain an operational view of partner compliance with contract terms.
Serve as the internal voice of partner and channel needs, translating operational realities into process, standards, and roadmap recommendations.
Support Business Development with commercial insights drawn from partner usage data.
Manage full product lifecycle actions - launches, corrections, revisions, withdrawals, and sunsetting.
Ensure timely, accurate, and contract-compliant delivery of materials and updates to all distribution partners.
Own all operational partner delivery processes including monthly updates, ad hoc requests, access coordination, issue resolution, and process documentation.
Actively review partner storefront environments to validate and optimize execution.
Develop and lead a structured product review and approval process that gathers and synthesizes pedagogical, technical, and commercial inputs.
Function as project lead for new product evaluations: define scope, coordinate cross-functional inputs, manage timelines, and produce a formal recommendation.
Evaluate new formats and technologies including simulations, digital tools, multimedia, and interactive content.
Own end-to-end intake for all approved new and revised products from internal and external sources.
Define and enforce metadata and versioning standards including taxonomy, required fields, duplicate management, revisions, and storefront display requirements.
Identify and surface cost implications of new product intake to support Director level decision making.
Maintain a comprehensive portfolio view across Ivey-owned and partner collections.
Develop and maintain product and collection roadmaps - including priorities, timelines, dependencies, and expected impact.
Establish and lead a consistent operating cadence with documented decisions and clear follow-up accountability.
Prepare decision briefs for the Director on trade-offs, partner issues, investment considerations, and strategic recommendations.
Represent portfolio and partner needs internally to inform process improvements, system enhancements, and roadmap priorities.
Lead, coach, and develop the Product Assistant: set clear priorities, provide regular feedback, build capability, and develop SOPs and checklists.
Hold direct accountability for the translation program, including budget management, vendor relationships, delivery planning, and quality oversight.
Develop and maintain a market-informed prioritization strategy in close consultation with Business Development.
Manage the translation pipeline to achieve a minimum of two hundred translations per year.
Manage freelance and vendor workflows including timelines, quality standards, rework processes, and vendor performance expectations.
Track and report on program performance - including throughput, budget adherence, and adoption or usage indicators.

Requirements

University degree or equivalent experience.
4 - 5+ years in product/portfolio operations, publishing operations, partner/distribution management, or digital content roles.
Demonstrated experience improving workflows and translating business needs into system/data requirements.
Experience with CRM and analytics/reporting tools (Salesforce, Power BI/Tableau, Excel, Crystal) is an asset.

Skills

Strong operational ownership: able to run intake/distribution processes with high accuracy under deadlines.
Strong partner management sets cadence, documents decisions, resolves issues, and drives accountability.
Product judgment and curiosity evaluate new formats/technologies for learning value, feasibility, and market fit.
Analytical: turns usage/sales signals into priorities and recommendations.
Ability to manage a high volume of demands, with autonomy and superior decision-making skills.
Excellent written and verbal communication; comfortable coordinating across functions without formal authority.
Ability to motivate and mentor team members to improve performance and achieve team KPIs.
Possess excellent planning, time management, and organizational skills.
Advanced Microsoft Office skills, particularly Excel; strong comfort with databases and reporting tools.

Location

London, Ontario

Work Type

On-site
Full-time
Contract

Experience Level

4 - 5+ years

Education Level

University degree or equivalent experience

Salary/Compensations

$74,800 - $93,551

Benefits

Market competitive compensation with annual increases available
Generous benefits package with employer-paid premiums, including a comprehensive Health and Dental Plan, Health Care Spending Account, short- and long-term disability programs, no waiting period required.
Enhanced mental health benefits coverage and resources.
Life and AD&D insurance for you and your family.
Out-of-country travel insurance.
Employee and Family Assistance Program.
Pregnancy and Parental top-up leave program.
A generous group retirement savings plan with 7.5% employer contributions.
Vacation starting at 15 days per year plus 2 paid Ivey Personal Days.
Paid time off during the School’s December holiday closure.
Numerous campus-wide arts, culture, and sport events.
Supports for professional development and career progression opportunities.

About the Company

We acknowledge that Ivey Business School is located on the traditional lands of the Anishinaabek, Haudenosaunee and the Lūnaapéewak, on lands connected with the Dish with One Spoon Covenant Wampum between the Anishinaabeg and Haudenosaunee and the London Township and Sombra Treaties of 1796.
We respect the longstanding relationships that Indigenous Nations have to this land, as they are the original caretakers.
We acknowledge historical and ongoing injustices that Indigenous Peoples (First Nations, Métis and Inuit) endure in Canada, and we accept responsibility as a public institution to contribute toward revealing and correcting miseducation as well as renewing respectful relationships with Indigenous communities through our teaching, research and community service.
Ivey Business School (www.ivey.ca) at Western University (www.uwo.ca) is Canada’s leading provider of real-world, case-based business education.
Drawing on extensive research and business experience, Ivey’s faculty provides the best classroom experience, equipping students with the knowledge, skills, and capabilities they need to confidently take on today’s leadership challenges and opportunities through Case-Method Learning.
Ivey offers undergraduate and graduate degree programs, as well as Executive Education at campuses in London, Toronto, and Hong Kong.
Ivey Publishing a pivotable department of the Ivey Business School, is dedicated to developing, delivering and curating exceptional content for transformative learning experiences.
In close collaboration with educators, we strive to innovate business education globally, leveraging our deep commitment to knowledge-sharing and the advancement of learning methodologies.
Through our work, we aim to empower students and professionals alike, equipping them with the insights and tools necessary for success in the ever-evolving business landscape.

Equal Opportunity

Ivey Business School is committed to Equity, Diversity, and Inclusion.
Ivey is committed to employment equity and diversity in the workplace, and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.
Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any accommodations in order to participate fully in our recruitment experience. Please contact us at careers@ivey.ca to notify us of any needs related to completing the job application, and/or throughout the recruitment process.
AI-supported tools may be used in parts of the selection process to help evaluate applications; however, our HR system itself does not include any AI functionality. All hiring decisions are made by people.