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About the Role

Responsible for accurate and timely resolution of all bank returned items. Provides quality customer service to internal/external customers, while mitigating risk to the company. Educates clients, branches, product areas on the resolution process and provides alternate service options when necessary.

Responsibilities

Develops and maintains basic knowledge of Paychex products including, but not limited to, Taxpay, Direct Deposit, Readychex, Garnishments, 401(k), Workers Compensation, Health and Benefits, National Health, FSA, FSA Debit card, Advantage and their corresponding systems to accurately make decisions on the revenue Paychex receives from the products.
Researches and resolves product and service issues from the field and clients.
Handles client objections through the help of a mentor and manages the return to completion in order to recover as much lost revenue as possible using established standards and guidelines.
Handles returns resolutions and inbound phone requirements to meet departmental standards.
Performs the daily processing of all new and pending returned items for the assigned products.
Handles the daily EDI payment report in conjunction with a mentor to ensure accuracy and timeliness of updates to avoid penalty assessment.
Handles the daily payroll hold report in conjunction with their mentor to ensure accuracy and timeliness of updates to avoid service related issues.
Maintains daily call requirements based on the forecast provided.
Maintains department policies/procedures to ensure daily compliance.
Evaluates client status to determine the appropriate service that they are approved to use and mitigates risk and exposure to Paychex.
Participates in ongoing training to enhance knowledge and skills.
Ensures adherence to the Fair Debt Collections Practices Act, NACHA, and other regulatory agencies.

Requirements

4 years of experience in Customer service, finance, accounting, or payroll.
Collections experience - Preferred.

Work Type

full-time

Education Level

H.S. Diploma - Required

Salary/Compensations

$20.00 - $24.00 hourly

Benefits

Medical coverage
Virtual wellness classes
Tuition reimbursement
401(k) + employer match
Adoption assistance
Financial assistance
Paid time off
Company holidays
Culture days
Comprehensive work-life balance programs
Award-winning training and development programs
Paid time off for volunteerism

About the Company

Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and advisory services together into a single connected HCM platform.
As Paychex and Paycor come together, we're combining innovative technology, data-driven insights, AI, and human expertise to help organizations work smarter, support their people, and achieve better business outcomes.
This is an exciting time to join our team as we continue to invest in innovation, simplify client experiences, and shape the future of work.
At Paychex, you'll have the opportunity to grow your career, make a meaningful impact, and be part of something bigger as One Paychex.

Equal Opportunity

Paychex is an equal opportunity employer.
We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit.
We comply with all applicable federal, state, and local laws prohibiting discrimination in employment.