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About the Role

Arch Telecom's Retail Associate Managers (RAM) work as part of a Retail Team to bring the brand to life. They are brand ambassadors who create energy and excitement around products and services, thriving in a fast-paced environment where customer needs are the first focus. RAMs immerse themselves in meaningful connections with customers by building and deepening relationships, and continuously work to build expertise in uncovering customer needs with a passion to educate, demonstrate, and recommend device and service solutions. This role is a learning role where you will be expected to work with your team to build required skills and assist the Retail Store Manager in all operational duties.

Responsibilities

Learn and build proficiency in customer service, while concurrently providing a best in class customer experience and building loyalty.
Help customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
Explore individual needs and provide hands-on demonstrations of the latest technology in-store.
Engage in side-by-side selling to find personalized solutions beyond the basic device and service plan.
Guide customers through their purchasing experience with thoughtful questions, informative answers, and sharing expertise.
Assist Retail Store Manager in daily operations and coaching.
Become proficient in the use of digital tools designed to enhance interactions and onboarding.
Demonstrate how our coverage stacks up in the customer’s neighborhood, providing them with a lightning-fast LTE network.
Explain why plans and services let customers live unlimited, feel the love, stay connected and go further.
Show how we’re redefining wireless, including device and account inspection, review, and troubleshooting.
Complete training on in-store experience, new skills and processes, knowledge of systems, and reference resources.
Build relationships with and partner with employees across channels, including business and customer service.
Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
Successfully identify and handoff small business leads.
Develop strong peer relationships where all are accountable for the company’s success.
Be willing to have a good time while providing first-class customer experience.

Requirements

Leadership
Competitive drive and confidence to succeed in a fast-paced sales environment.
Willingness to lead your team, sharing best practices, while serving customers and providing resolutions to issues.
Effectiveness with operational, financial, and performance management.
Amazing communication skills, to your team and customers.
Prior wireless sales experience.
Be at least 18 years of age.
High school degree or GED.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25lbs.
Reliable transportation.

Skills

Customer service
Sales
Communication
Leadership
Operational management
Financial management
Performance management

Location

New Hartford, NY

Work Type

Full Time

Experience Level

Experienced

Education Level

High school degree or GED

Salary/Compensations

$18.00 - $20.00 Base+Commission/month

Benefits

Sign on bonus $750
Employee Stock Ownership Program (ESOP)
Competitive hourly pay
Bonus earnings
Automatic raises when reaching attainable milestones
Exciting opportunities for career advancement
Discounted T-Mobile Cell Phone Plan
Health Benefits for Full Time Employees

About the Company

We’re a national Wireless Preferred Retailer for the #1 Mobile provider in the country, with 200+ retail stores across the U.S.
Since ‘93, we’ve been providing superior service and quality wireless products featuring the latest in technology.
As a recognized leader in the wireless retail industry, we consistently deliver the solutions and service our customer’s demand!

Equal Opportunity

Diversity & Inclusion is a foundational principle of Arch Telecom.
Embracing a diverse workforce is a significant contributor to our success as an organization.
Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities whom we serve and result in a superior customer and employee experience.
We embrace the diversity that makes our employees unique, and we welcome everyone to our team.
YOU BE YOU!