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About the Role

A stables guide is responsible for providing a safe and enjoyable recreational activity for guests while guiding trail rides or operating a carriage team. This role involves establishing and maintaining good guest relationships, offering property tours, and sharing historical facts.

Responsibilities

Provide a safe and enjoyable recreational activity for guests.
Guide trail rides or operate a carriage team.
Establish and maintain good guest relationships.
Give tours of the property and share interesting facts.
Ensure all riders have signed waiver forms and payment receipts.
Communicate instructions clearly and effectively for guests of any age.
Explain proper safety procedures during mounting and dismounting.
Fit guests with saddles, stirrups, helmets, and other equipment.
Tack or harness animals and perform safety checks on equipment.
Maintain equipment condition and appearance.
Organize horse and rider groups in an efficient and safe manner.
Learn trail routes and historical facts about Mohonk Mountain House and the surrounding area.
Encourage and role model proper riding form.
Follow grooming, feeding, and watering schedules for animals.
Dispense and apply prescribed medications and treatments to animals.
Detect and reduce potential hazards in the trail system and barn area.
Clean barn, riding arena, paddock, courtyard, and trail system.
Lead horses to and from paddocks and riding arena.
Lead another horse while riding a horse.
Lead trail rides and drive carriages for up to 3 consecutive hours.
Lead pony rides for guests as young as 2 years of age.
Load hay in and out of the barn hayloft.
Work in a manner that will not endanger self or others.
Handle stressful, noisy, crowded, distracting, and emergency situations calmly.
Inspect the work of others for conformance to prescribed standards.
Work in a hot/cold climate for extended periods.
Maintain a cheerful, positive, and "can do" attitude.
Speak positively about Mohonk, guests, and coworkers.
Pay attention to operational details and guests.
Respond encouragingly with alternate solutions to meet guest needs.
Show initiative and take action with an appropriate level of independence.
Show interest and patience while working with young children and novice riders.
Seek ways to enhance the guest experience.
Understand and comply with policies and procedures.
Answer phones professionally, retrieve voicemails, and return calls.
Accurately record messages, process payments, and follow through.
Provide accurate information face-to-face and over the phone.
Maintain knowledge of stables offerings, policies, pricing, resort features, activities, and hours of operation.
Operate POS cash register, make change accurately, and process transactions.
Speak, read, and write English clearly and congenially.
Hear verbal instructions, directions, and warnings.
Speak clearly in front of groups of up to 20 persons.
See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
Reach with hands and arms, bend, kneel, stoop, twist, flex arms, walk up and down stairs/inclines, sit, climb ladders, or stand for up to 5 hours.
Lift up to 75 pounds and carry a distance of up to 100 yards.
Walk up to 7 miles per day.
Memorize names of plants, animals, guests, and horses/mules.
Demonstrate proficiency with Windows-based operating systems and MS Word.
Take reservation and billing information accurately using a computer-based program.
Protect personal guest information.
Attend/participate in daily shift briefings.
Establish and maintain positive guest relations.
Wear proper protective equipment.
Communicate results of efforts, problem resolution steps, and completed tasks verbally and in writing.
Work independently and as part of a team.
Adhere to Mohonk Mountain House’s Dress and Grooming Standards.
Present a neat, clean, and well-groomed appearance.
Maintain a positive, professional image.
Learn and demonstrate Mohonk Mountain House Service Steps with Service Strategies.
Learn and retain knowledge of historical facts about Mohonk Mountain House.
Maintain a flexible work schedule including days/nights, weekdays/weekends, holidays, and during peak periods.

Requirements

Competent horseback rider with ability to mount horse from the ground.
Arrive prepared, on time, and ready to work; maintain good attendance.
Display good horsemanship and have a strong fundamental background in horse ailments, conditions, and traits.
Demonstrate “Horse sense” and interpret herd behavior.
Assess rider’s abilities and horse behaviors in response to rider’s actions.
Valid Driver’s License and at least 21 years of age, or 20 years of age with at least two years of licensed driving experience.
Experience working with the general public and in the service industry.

Skills

Horseback riding
Horsemanship
Horse ailments, conditions, and traits knowledge
Horse sense
Herd behavior interpretation
Rider ability assessment
Horse behavior assessment
Clear communication
Safety procedures explanation
Equipment fitting
Tacking/harnessing animals
Equipment safety checks
Trail route knowledge
Historical facts recall
Proper riding form
Grooming
Feeding/watering animals
Medication/treatment administration
Hazard detection/reduction
Barn/area cleaning
Leading horses
Carriage driving
Pony ride leading
Hay loading
Calmness under stress
Attention to detail
Problem-solving
Initiative
Patience
Guest service
Phone etiquette
Message taking
Payment processing
POS cash register operation
Currency denomination recognition
Change making
English language proficiency (speak, read, write)
Verbal instruction comprehension
Public speaking
Computer proficiency (Windows, MS Word)
Reservation/billing software operation
Teamwork
Independent work
Adherence to dress/grooming standards
Service strategies implementation

Education Level

First Aid and CPR Certification preferred

About the Company

Mohonk Mountain House