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About the Role
As an Ambassador, you will achieve and exceed sales targets, proactively develop your client portfolio, and ensure a unique client experience. You will also be an active participant in the daily operations of the boutique.
Responsibilities
- Consistently achieve and/or exceed the monthly sales target.
- Ensure each client receives outstanding and exceptional customer service.
- Adapt approach according to client needs and motivations.
- Negotiate and handle objections with ease.
- Assist and support after sales clients in accordance with Maison values.
- Remain current on industry news and competitors.
- Cultivate new and existing client relationships through exceptional service and CRM initiatives.
- Consistently and accurately capture client data for follow-up and relationship building.
- Resolve client issues/concerns and escalate as needed.
- Support and participate in in-store and offsite events and networking.
- Understand and comply with all security and operational policies and procedures.
- Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues.
- Assist in the merchandising and daily maintenance of displays and back-stock.
- Actively participate in daily and annual inventories and cycle counts.
- Assist with special projects, as needed.
Requirements
- Must be able to work Saturday and Sunday consistently in addition to one weekday.
- Must be available to work retail hours including weekends and to travel for trainings, client events, conferences.
Skills
- Ability to work in a fast-paced retail store environment
- Computer and internet Savvy
- MS Office experience required
- SAP knowledge preferred
- Additional language skills are a plus
- General knowledge of timepiece movements are preferred
- Excellent interpersonal and communication skills
- Strong understanding of Customer Service needs and Customer priorities
- Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision
- Being a genuine Maison Ambassador
- Uphold Cartier image by maintaining professional demeanor at all times
- Self-Starter with Team-Player approach
Location
- Canada
Work Type
- Full-time
- Retail
Experience Level
- 2 to 5 years of previous experience in luxury retail
Education Level
- College degree preferred
Salary/Compensations
- $23.00 to $26.00 per hour plus incentives
Benefits
- Company sponsored health, dental, drug, and vision programs
- Employee assistance program
- Income protection solutions including life insurance, disability benefits
- Wellness reimbursement
- RRSP program with employer match
- Maternity leave top-up program
- Paid time off
- Volunteer time off days
About the Company
- Richemont is one of the world leaders in the luxury sector, with Houses specializing in jewelry, watches, and high-end accessories.
- Each Maison embodies a tradition of style, quality, and craftsmanship.
- Richemont strives to preserve the heritage and identity specific to each of its Houses.
- The company is committed to innovating and designing new products in line with the values of its Houses through permanent creativity.
Equal Opportunity
- Accommodations will be made for applicants with disabilities during the recruitment process in accordance with applicable laws.