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About the Role
A. Lange & Söhne is seeking a Customer Service Advisor to manage the daily operations and administration of the service/repair and watchmaker workshop within their New York City Flagship Boutique.
Responsibilities
- Serve as a key liaison between Boutique Management, watchmakers, Boutique teams, clients, and internal departments, ensuring clear communication and timely follow-through.
- Support the day-to-day administrative and operational needs of the workshop, proactively coordinating priorities.
- Manage the preparation, documentation, packing, and coordination of all incoming and outgoing service/repair shipments.
- Execute and follow up on directives from retail operations manager and Retail Director, ensuring actions and deadlines are tracked.
- Maintain an organized and efficient workshop environment in accordance with brand standards.
- Provide accurate, timely, and professional communication with Boutique teams and clients regarding service and repair matters.
- Communicate effectively with clients via phone, email, and web inquiries, coordinating internally for timely responses.
- Proactively identify potential client or operational issues, particularly related to service lead times, and escalate concerns.
- Coordinate the flow of information and services between watchmakers, boutique teams, and other internal stakeholders.
- Maintain spare parts inventory and ensure compliance with inventory and audit controls.
- Ensure adherence to Richemont Group and A. Lange & Söhne policies and audit requirements.
- Prepare and distribute weekly reporting and other business information as requested by management.
- Maintain visibility on outstanding tasks, follow up with stakeholders, and proactively flag delays.
- Provide flexible administrative and operations support to the Retail Director.
- Assist with special projects as needed.
- Able to lift up to 40lbs.
Requirements
- Possess a strong ‘can do’ attitude with an understanding of the luxury client experience.
- 3+ years of relevant professional experience.
- Experience within the luxury, timepiece, or service administrative industry preferred.
- Highly organized, agile, and able to effectively manage multiple priorities in a fast-paced environment.
- Demonstrates strong critical thinking and problem-solving skills with a solution-oriented mindset.
- Takes initiative and demonstrates a strong sense of ownership, accountability, and consistent follow-through.
- Ability to take direction, execute efficiently, and proactively follow up on outstanding tasks.
- Detail-oriented and conscientious with a high degree of accuracy and discretion.
- Must be flexible and adaptable in work responsibilities.
- Availability and flexibility to work according to the changing Boutique schedule.
- Proficiency with MS Office software required – including strong Excel skills.
- SAP experience preferred.
- Additional language skills are a plus.
Skills
- Excel skills
- SAP experience
- Communication skills
- Problem-solving skills
- Organizational skills
- Attention to detail
Location
- New York City
Work Type
- Full-time
Experience Level
- 3+ years of relevant professional experience
Education Level
- Bachelor’s Degree preferred
Salary/Compensations
- $32-35/hour
Benefits
- Medical, dental, and vision programs
- Health savings and flexible spending accounts
- Life insurance
- Disability benefits
- 401(k) with employer match
- Paid time off
- Wellness reimbursement benefit
- Employee assistance program
- Volunteer days off
About the Company
- Since its reincarnation in 1994, A. Lange & Söhne has been one of the most respected and successful watch brands in the luxury sector.
- The company's aim is to continue its tradition with new, outstanding products, in keeping with Lange's claim: State-of-the-art tradition.
- At Richemont, We Craft the Future!
Equal Opportunity
- Only candidates selected for further consideration will be contacted.