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About the Role
Watchfinder & Co. is seeking a motivated individual to join their new venture in New York, offering an exciting opportunity to grow within the luxury retail space and gain valuable experience in a multi-brand, multi-channel sales environment.
Responsibilities
- Manage inquiries on watches via phone and email on a first-come, first-served basis, delivering timely responses.
- Buy, sell, and negotiate watch prices, including trade-ins, to maximize profit margins.
- Ensure compliance with sales, financial, and security procedures.
- Provide excellent customer service to ensure the best pre-owned watch buying/selling experience.
- Manage the complete sales and purchasing process, from initial contact to aftersales.
- Understand and execute internal procedures for watch handling from receipt to client delivery.
- Handle 'live' orders post-payment and address client aftersales queries.
Requirements
- Experience working with Key Performance Indicators (KPIs) such as first reply time, speed of phone answer, and meeting sales/purchasing targets.
- Exceptional knowledge of watch brands and specific models.
- Understanding of timepiece inner workings, including quartz, automatic, and manual wind movements.
- Ability to negotiate, ideally with trade-ins.
- Capacity to absorb technical information and follow instructions precisely.
- Results-driven and motivated with an entrepreneurial mindset.
- Personable and polite demeanor.
- Highly organized with the ability to prioritize workload.
- Strong communication skills and confidence via email and phone.
- Ability to adhere to WF & Co policies, procedures, and Health and Safety guidelines.
- Experience working one-on-one with customers on high-ticket items.
- Email and phone sales experience is mandatory.
Skills
- Watch knowledge
- Negotiation
- Customer service
- Sales
- Communication (email and phone)
- Organization
- Prioritization
Location
- New York
Work Type
- Full-time
Experience Level
- Not specified
Education Level
- Not specified
Salary/Compensations
- $28 - $31 per hour
- Commission eligible
Benefits
- Generous commission scheme
- Medical, dental, and vision programs
- Health savings and flexible spending accounts
- Life insurance
- Disability benefits
- 401(k) with employer match
- Paid time off
- Wellness reimbursement benefit
- Employee assistance program
- Volunteer days off
About the Company
- Watchfinder & Co. is the premier resource for buying and selling premium pre-owned watches, offering thousands of watches from over 50 brands.
- The company has boutiques across the UK and a manufacturer-certified service center.
- Watchfinder has established itself as the top pre-owned watch specialist.
- Richemont offers a generous compensation and benefits package.
- Richemont's mission is 'We Craft the Future!'
Equal Opportunity
- Only candidates selected for further consideration will be contacted.