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About the Role
The Manager, Retail Operations is responsible for executing and managing daily retail operations, ensuring compliance with Maison and Richemont Policies. This role serves as the primary project manager for store development initiatives, such as new store openings, renovations, and relocations across the Americas, coordinating cross-functional efforts and continuously evolving related processes. The Manager, Retail Operations also builds and maintains strong partnerships with key corporate functions to support process improvement, system enhancements, and ensure strategic alignment and scalable solutions throughout the regional retail network.
Responsibilities
- Execute and manage daily retail operations functions in line with Maison Policy and Richemont Policy, ensuring operational excellence across store operations.
- Develop and maintain an expert knowledge of all in-store processes, applications, systems, policies, and procedures, staying current with business changes to drive necessary updates.
- Manage the team’s communication calendar for recurring activities, system updates, and project work.
- Support the Senior Manager, Retail Operations in managing the project portfolio, acting as the primary project manager for new store openings, renovations, and relocations across the Americas.
- Coordinate project activities with cross-functional corporate partners and Retail Leadership, managing timelines, communication, and store team coordination, including floor plan reviews with Store Design.
- Develop and continually evolve New Store Opening (NSO) process, procedures, checklists, and communication strategies, incorporating feedback for continuous improvement.
- Build and maintain strong partnerships with key cross-functional teams (Retail, Retail Finance, Inventory Control, Legal, Logistics, Training, After Sales, CRM, Merchandising, Store Planning) to facilitate coordination and ensure alignment on shared objectives across the Americas.
- Support the development of operational user guides, SOPs, and system enhancements.
- Facilitate coordination among Regional Operations Managers and maintain presence at key retail events as needed.
Requirements
- Minimum of 5 years’ experience in a multi-store retail role, ideally within a luxury, premium consumer, or specialty retail environment.
- Demonstrated project management experience: managing concurrent projects with cross-functional stakeholders, defined milestones, and budget accountability.
- Highly organized, proactive, and detail-oriented, with superior follow-through.
- Able to manage multiple simultaneous projects with competing priorities, tight deadlines, and shifting timelines, ensuring accuracy and compliance.
- Applicants must have valid work authorization for employment in the USA.
Skills
- Strong analytical, quantitative, and critical thinking skills.
- Ability to leverage data for strategic decision-making and continuous improvement.
- Highly proficient in Microsoft Office (Excel, PowerPoint, Word, Outlook).
- SAP knowledge is preferred.
Location
- Americas
Work Type
- Full-time
Experience Level
- 5+ years
Education Level
- Bachelor’s degree preferred
Salary/Compensations
- $105,000 - $115,000
Benefits
- Medical, dental, and vision programs.
- Health savings and flexible spending accounts.
- Income protection solutions including life insurance, disability benefits.
- 401(k) with employer match.
- Paid time off.
- Wellness reimbursement benefit.
- Access to the employee assistance program.
- Volunteer days off.
About the Company
- A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment.
- At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself.
- At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences.
- We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.
- By joining Van Cleef and Arpels, you will be part of a Maison where employee career development is at the heart of our ambition.
- Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how as well as trainings about our creations.
Equal Opportunity
- We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.