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About the Role
This role supports Sales Associates by managing daily boutique operations, client reception, and ensuring an exceptional client experience within a high-jewelry maison.
Responsibilities
- Deliver an exceptional client experience by supporting Sales Associates.
- Manage daily boutique maintenance and operations.
- Assist with Reception duties.
- Participate in the Van Cleef & Arpels Service Excellence Ceremony.
- Handle daily replenishment of selling floor supplies.
- Participate in boutique setup and breakdowns at opening and closing.
- Manage morning jewelry setup, evening jewelry pulling, and backstock maintenance.
- Accurately backfill POS stations and desks.
- Maintain a strong partnership with Management and Boutique Administrators.
- Greet clients and assist with Reception duties.
- Respect all protocols defined by Management and Corporate regarding client experience.
- Uphold Van Cleef & Arpels image by maintaining a professional demeanor and following the Service Charter.
Requirements
- Bachelor’s degree or equivalent.
- At least two years of experience in a fast-paced luxury environment preferred.
- Strong organizational skills.
- Adept at multitasking and managing multiple projects simultaneously.
- Proficiency in computer skills.
- Excellent communication and verbal abilities.
- Familiarity with SAP software is a plus.
- Fluency in multiple languages is beneficial.
- Proactive and adaptable individual.
- Ability to thrive in a dynamic retail environment.
- Provide exceptional customer service and support.
- Valid work authorization for employment in the USA.
Skills
- Organizational skills
- Multitasking
- Computer skills
- Communication skills
- Verbal abilities
- SAP software
- Multiple languages
- Proactive
- Adaptability
- Customer service
Location
- USA
Work Type
- Full-time
- Retail
Experience Level
- 2+ years
Education Level
- Bachelor's degree or equivalent
Salary/Compensations
- $30 - $32 per hour
- Bonus eligible
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Health savings accounts
- Flexible spending accounts
- Life insurance
- Disability benefits
- 401(k) with employer match
- Paid time off
- Wellness reimbursement benefit
- Employee assistance program
- Volunteer days off
About the Company
- A High Jewelry Maison with a strong heritage.
- Promotes exceptional know-how in an enchanting and creative environment.
- Employs talented individuals who contribute to developing and transmitting expertise.
- Offers opportunities for involvement in new projects and reinvention.
- Proudly hires talents from diverse backgrounds and experiences.
- Believes diversity and inclusion empower creativity and knowledge.
- Employee career development is at the heart of their ambition.
- Offers immersive training on history, know-how, and creations.
Equal Opportunity
- Van Cleef & Arpels is committed to diversity and inclusion.