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About the Role

The Operations Supervisor, reporting to the Boutique Director, is responsible for overseeing and optimizing all boutique operational activities. This role ensures efficient inventory management, streamlines operational processes, leads and develops the operations team, and contributes to the boutique's profitability and seamless functioning.

Responsibilities

Motivate and empower an environment of teamwork to maintain collaboration within the store, between stores, and with business partners.
Participate in morning briefings and contribute to achieving the overall objectives of the store.
Uphold inventory management standards, influencing an organized and efficient work environment while ensuring ongoing accuracy of stock.
Maintain stock inventory in perfect condition, ensuring efficient and logical organization of all stock rooms.
Prioritize stockroom safety, creating a professional and compliant environment for employees and vendors.
Optimize stockroom and sales floor preshow/understock space to ensure merchandise is easily accessible and offers a seamless client experience.
Check the quality and conformity of all products delivered.
Oversee and ensure the permanent accuracy of in-store stock, implementing and managing weekly/monthly cycle counts and inventory reconciliation processes.
Manage delivery operations, preparing and replenishing stock quickly and accurately.
Guarantee returns, shop-to-shop transfers, and logistical activities, respecting deadlines.
Improve product availability by interacting with supply chain and managing product requests to answer client needs.
Ensure client repairs and refurbishment are delivered on schedule.
Maintain store supplies order management, contributing to the operating expenses of the store.
Monitor store maintenance and manage stationery, uniforms, and kitchen supplies.
Follow internal Audit guidelines and company policies and procedures.

Requirements

5+ years' experience in retail sales and operations.
2+ years' management or supervisory experience.
Experience ideally in the Retail luxury sector with a high affinity for luxury products.
Strong interpersonal, communication, and follow-through competencies.
Strong organization, task-management, and logistics skill set.
Competent computer skills (e.g., SAP, Excel, Word).
Ability to sit and stand for extended periods of time.
Ability to lift up to 20lb boxes.

Skills

Retail sales
Operations management
Inventory management
Team leadership
Communication
Organization
Task management
Logistics
SAP
Excel
Word

Experience Level

5+ years' experience in retail sales and operations
2+ years' management or supervisory experience

Salary/Compensations

$30/hr - $32/hr

Benefits

Medical
Dental
Vision
Health savings accounts
Flexible spending accounts
Life insurance
Disability benefits
401(k) with employer match
Paid time off
Wellness reimbursement benefit
Employee assistance program
Volunteer days off

About the Company

Richemont is one of the world leaders in the luxury sector, with various Houses specializing in jewelry, watches and high-end accessories.
Each Maison embodies a tradition of style, quality and craftsmanship.
Richemont strives to preserve the heritage and identity specific to each of its Houses.
The company is committed to innovating and designing new products in line with the values of its Houses, through a process of permanent creativity.