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About the Role
As a Sr Agent Architect, you will act as a solution architect for enterprise AI Agent deployments. You will design end-to-end system architectures connecting Parloa's platform to complex enterprise environments, solve multi-system integration challenges, and apply systems thinking to build reliable, scalable AI solutions for global enterprise clients. You will also shape the conversational experience layer using prompt engineering and your knowledge of LLMs to translate customer requirements into agent behavior.
Responsibilities
- Design end-to-end solution architectures for AI Agent deployments, mapping how Parloa's platform integrates into customers' enterprise systems (CRMs, ERPs, ticketing systems, contact center platforms).
- Build and configure integrations using integration platforms and APIs, applying systems thinking to solve complex, multi-system data flows.
- Collaborate with Forward Deployed Engineers on complex or custom integration scenarios.
- Apply structured testing approaches to validate architecture, integration reliability, and AI agent performance.
- Identify and resolve blockers with other departments at Parloa and the customer.
- Scope AI Agent deployments, providing strategic architecture advice and execution support.
- Use knowledge of LLM internals to analyze customer requirements and design prompts for reliable, user-aligned agent behavior.
- Translate complex customer workflows into structured conversational components for LLMs.
- Fine-tune conversational flows and voice output to align with customer brand standards.
- Document best practices, how-to guides, and product capabilities for internal and external audiences.
Requirements
- 3+ years of experience in enterprise customer-facing roles, with proven expertise in solution architecture, systems architecture, or enterprise integration.
- Strong systems thinking, with a track record of solving complex technical problems across multiple systems and data sources.
- Experience with complex SaaS implementations at scale (CRMs, ERPs, contact center platforms, ticketing systems).
- Proficiency in REST API design, JSON/XML data structures, API testing tools (e.g., Postman), and API authentication patterns (OAuth, API keys, JWT).
- Experience reading and consuming API documentation across enterprise SaaS platforms, including data transformation and field mapping logic.
- Analytical and critical thinker with expertise in risk assessment and problem-solving.
- Strong project and stakeholder management skills.
- Entrepreneurial mindset with initiative, results orientation, and ability to identify opportunities for impact.
- Ability to analyze customer requirements and translate them into LLM prompts and conversational flows.
- Prior conversation design, prompt engineering, or A/B testing experience is a plus.
Skills
- Solution Architecture
- Systems Architecture
- Enterprise Integration
- Systems Thinking
- REST API Design
- JSON/XML Data Structures
- API Testing Tools
- API Authentication Patterns
- Prompt Engineering
- LLM Internals
- Conversational Design
- A/B Testing
Location
- USA
Work Type
- Full-time
Experience Level
- Senior
Salary/Compensations
- $156,000—$178,000 USD OTE
Benefits
- Equity package
About the Company
- Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them.
- Parloa is shaping the foundation of a new era in customer experience where customer support is meaningful exchanges.
- Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers.
- Companies like Booking.com, Allianz, SAP, BarmeniaGothaer and TUI already deploy Parloa at scale.
- We’re building agentic AI that enterprises trust with their most important customer moments.
- We are scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.
- Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital.
- Parloa is committed to upholding the highest data protection standards for our clients' and employees' data.
- All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.
Equal Opportunity
- We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.
- Parloa is an e-verify employer in the USA.