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About the Role
Anaplan is seeking a tenacious Senior Manager, Professional Services, to lead and scale a diverse team of Anaplan Solution Architects across ANZ. This is a business-critical position within a fast-growing, leading SaaS cloud company, focused on ecosystem enablement and driving optimal customer deployments.
Responsibilities
- Coaching, developing, enabling, and hiring of the Professional Services team in a sustainable way that aligns with Anaplan’s core values.
- Driving successful delivery of Anaplan Solutions on time and budget embracing The Anaplan Way, our hybrid-agile implementation methodology.
- Relationship management, business development and capacity management, working closely with Customers, the Services Engagement Director, Sales leaders, Alliances and our Partners.
- Attainment and forecast of key metrics, including services bookings, team utilization, gross margin, resource capacity, revenue mix, and project health.
- Taking complex issues and breaking them down into simple, manageable steps or milestones.
- Guiding and driving the Professional Services team to assess, advise, design, deliver and support successful Anaplan solutions.
- Bringing together and collaborating with various different stakeholders to lead diverse teams comprised of customer resources, implementation partner resources, and Anaplan employees.
- Spotting and identifying additional opportunities for customer adoption and expansion.
- Resolving customer escalations promptly and effectively.
- Spending quality time with direct reports to coach.
- Establishing and maintaining regular cadence calls with various stakeholders for services bookings, revenue forecasting, capacity management, project status reporting and key initiatives.
- Actively recruiting new talent to join the Professional Services team as it grows.
Requirements
- More than a decade of experience.
- 8+ years’ experience managing software projects and teams, ideally with cloud applications.
- Experience managing teams in a multi-cultural environment.
- Experience with Agile methodology.
- Ability to constantly exceed SLAs, improve processes and challenge the status quo.
- Ability to scope and help team members scope client engagements.
- Strong negotiation skills.
- Strong client management skills with Executive Level communication experience.
- Some travel is anticipated across the region to support new opportunities and active customer engagements.
Skills
- Leadership
- Commercial Acumen
- Persuasiveness
- Resilience
- Calmness
- Methodical
- Innovative
- Intelligent
- Articulate
- Active Listener
- Critical Thinker
- Enterprise Performance Management
- Software Infrastructure Support
- Multi-dimensional modeling
Location
- Sydney, Australia
Work Type
- Full-time
Experience Level
- Senior Manager
- 8+ years experience managing software projects and teams
About the Company
- Anaplan is a leading SaaS cloud company focused on optimizing business decision-making through its AI-infused scenario planning and analysis platform.
- Our customers rank among the who’s who in the Fortune 50, including Coca-Cola, LinkedIn, Adobe, LVMH and Bayer.
- Our Winning Culture is the engine that drives our teams of innovators, championing diversity of thought and ideas, leadership behavior, commitment to ambitious goals, and celebrating wins.
- Supported by operating principles of being strategy-led, values-based and disciplined in execution.
Equal Opportunity
- We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success.
- We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique.
- We hire you for who you are, and we want you to bring your authentic self to work every day!
- We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment.