Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Hospitality Manager role.

Rezi rewrites your resume against Richemont's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Hospitality Manager posting at Richemont — free, in seconds.

About the Role

Richemont is a global leader in the luxury sector, comprising various Houses specializing in jewelry, watches, and high-end accessories. We are committed to preserving the heritage and identity of each Maison while innovating and designing new products through permanent creativity.

Responsibilities

Define and roll out a hospitality program and services aligned with Richemont standards.
Deliver high-level services including reception, events, F&B, and concierge services.
Proactively identify and address operational challenges across the portfolio.
Manage all Food & Beverage services, including cafeteria, catering, coffee corners, and VIP support.
Provide ongoing support to Maisons to enhance workplace experience and apply Hospitality guidelines.
Manage service providers across the portfolio, ensuring efficiency and service quality through Integrated Facility Management (IFM).
Coordinate conference center bookings, set-ups, VIP demands, F&B services, and activations.
Create and develop a concierge services offer for all sites.
Manage stock and inventories within the scope of responsibility.
Manage local projects, including the implementation of digitalization and automation initiatives for offices and hospitality experience.
Demonstrate agility in multitasking and coordinating office event requirements.
Implement KPI and SLA monitoring and reporting for continuous service quality improvement.
Develop and monitor operating budgets with a focus on performance and synergy.
Guarantee regulatory compliance, including Sustainability requirements.
Manage purchase orders and invoicing follow-up.
Promote collaboration with internal divisions, sharing best practices.
Facilitate seamless events and operations through effective Change Management and Communication.
Maintain positive communication with suppliers and partners.
Structure and develop the Workplace & Hospitality team.
Ensure solid communication with Local, Regional, and Group levels.

Requirements

Bachelor's or Master's degree from a business school, Hospitality school, or equivalent.
Specialization in Hotel industry, hospitality, or luxury retail is mandatory.
5 to 8 years of experience in hotel or service office management, ideally in the luxury industry.
Proven experience managing multi-site portfolios in an international environment.
Fluent English is essential.
Additional languages are a strong asset.
High standards, attention to detail, and results-oriented mindset.
Strong project management proficiency.
Humility, responsiveness, agility, and communication skills with stakeholders at all levels.

Skills

Hospitality program definition
Service delivery
Food & Beverage management
Budget management
Supplier management
Integrated Facility Management (IFM)
Project management
Digitalization and automation initiatives
KPI and SLA monitoring
Change Management
Communication
Team development

Experience Level

5 to 8 years

Education Level

Bachelor's or Master's degree
Specialization in Hotel industry, hospitality or luxury retail

About the Company

Richemont is one of the world leaders in the luxury sector.
Our Houses specialize in jewelry, watches, and high-end accessories.
Each Maison embodies a tradition of style, quality, and craftsmanship.
We strive to preserve the heritage and identity specific to each of our Houses.
We are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.