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About the Role

The IWC Senior Sales Associate is responsible for leading by example in delivering unparalleled client experiences, driving sales performance, and ensuring adherence to Maison's directives and operational excellence. This role requires a seasoned professional passionate about luxury sales, adept at cultivating lasting client relationships, and committed to acting as a distinguished ambassador for IWC, with client satisfaction and team mentorship as paramount goals.

Responsibilities

Lead by example in achieving and exceeding individual and team sales targets, consistently upholding Maison’s directives and the highest standards of service.
Take ownership of complex client situations, resolve escalated issues, and contribute proactively to the seamless and efficient operation of the boutique.
Cultivate and nurture an exclusive portfolio of VIP clients, driving repeat business, referrals, and loyalty through advanced clienteling strategies and personalized engagement.
Act as a leading Brand Ambassador for IWC Schaffhausen, sharing advanced product knowledge, sophisticated sales techniques, and best practices to elevate the entire team's performance and expertise.
Actively contribute to the development and implementation of boutique sales strategies, client engagement initiatives, and operational improvements.
Mentor and coach junior sales associates, fostering a culture of continuous learning and excellence within the team.

Requirements

Possess extensive client management expertise.
Demonstrate a proven track record of building and maintaining high-value client relationships and achieving significant sales results.
Bring advanced communication, negotiation, and sales closing skills.
Proven ability to mentor, inspire, and lead colleagues.
Thrive in a fast-paced, high-pressure environment.
Be a collaborative team leader.
Exhibit a strategic mindset.
Possess proactive problem-solving abilities.
Have an inspiring, resilient attitude that motivates those around you to achieve collective success.
Demonstrated ability to train and coach junior sales associates, contributing to their professional development.

Skills

Luxury sales
Client relationship management
Clienteling strategies
Sales techniques
Communication
Negotiation
Sales closing
Mentorship
Team leadership
Problem-solving

Location

Onsite

Work Type

Full-time

Experience Level

Minimum of 5 years of progressive experience in luxury retail

Benefits

Opportunity to lead within a passionate and diverse team.
Setting the benchmark for outstanding client service.
Contributing to a high-performance culture.
Advanced development opportunities to further deepen expertise in Luxury Watchmaking.
Specialized training.
Leadership programs.
Opportunities to contribute to strategic projects.
Exclusive opportunities to engage with IWC Schaffhausen experts.
Participate in brand initiatives.
Potential to visit IWC manufacture for deeper insights.

About the Company

Richemont is one of the world leaders in the luxury sector, with various Houses specializing in jewelry, watches and high-end accessories.
Each Maison embodies a tradition of style, quality and craftsmanship.
Richemont strives to preserve the heritage and identity specific to each of its Houses.
Richemont is committed to innovating and designing new products in line with the values of its Houses, through a process of permanent creativity.