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About the Role
The Back Parts Counter Representative is responsible for providing customer service and sales assistance in accordance with company policy. You will act as the primary interface with retail and wholesale customers as well as service department employees to sell the required parts and accessories.
Responsibilities
- Provide customer service and sales assistance.
- Act as the primary interface with retail and wholesale customers and service department employees.
- Sell required parts and accessories.
- Ensure Service Technicians have required parts readily available.
- Maintain an unparalleled level of detail and accuracy in a fast-paced environment.
- Focus on customer and Technician satisfaction while ensuring profitability.
- Strive to grow the dealership and your career by setting monthly and annual goals for the Parts Department with the Parts Manager and reporting on your progress.
Requirements
- Genuine interest in providing an exceptional customer experience.
- Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
- Excellent communication, interpersonal, and organizational skills.
- Strong work ethic with the ability to work in a fast-paced, results-driven environment.
- Ability to understand, keep abreast of, and comply with federal, state, and local regulations that affect parts department including but not limited to hazardous waste disposal, emergency response, safe driving, and OSHA Right-to-Know.
- Ability to ensure the use of proper safety equipment.
- Computer proficiency.
- Ability to communicate via face-to-face, phone, or by other means of communication.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to process data and organize it for management analysis.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
- Ability to calculate figures and amounts such as discounts, interest, commissions.
- Ability to understand and follow work rules and procedures.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
- Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and practices.
- Ability to interact well with others and be a positive influence on morale of department, dealership, and organization.
- Lift over 50 pounds with assistance device required and/or frequent lifting or carrying of objects weighing up to or over 35 pounds with assistance device available as needed.
- Standing for prolonged periods of time.
- Ability to push, pull, climb, stoop, kneel, reach, grasp, and walk on a regular basis.
- Ability to hear and talk.
- Ability to perform repetitive motion.
- Works evenings, weekends, and holidays as required.
- High school diploma or the equivalent and one-year related experience or equivalent combination of education and experience.
- Associate's degree (A. A.) or equivalent; and two years related experience and/or training; or equivalent combination of education and experience.
- Minimum of one year's experience working in the service drive or at an auto parts retailer or wholesaler.
- Valid Driver's License.
Skills
- Customer service
- Communication
- Interpersonal skills
- Organizational skills
- Work ethic
- Computer proficiency
- Problem-solving
- Data analysis
- Mathematical skills
- Independent work
- Teamwork
Location
- Onsite
Work Type
- Full-time
Experience Level
- Experienced
- One-year related experience
- Two years related experience
Education Level
- High school diploma or equivalent
- Associate's degree (A. A.) or equivalent
Benefits
- Health care options (medical, dental, and vision)
- 401k savings and retirement plan with company match
- Training, resources, and opportunities for career growth and advancement
About the Company
- BMW Service Center, a Penske Automotive Group dealership.
- Penske Automotive Group (PAG) strives to create a positive and challenging workplace that promotes excellence and achievement.
- PAG aims to deliver the very best experience possible to our customers.
- Fortune 500 company.
- Consistently recognized by Automotive News as among the "Best Dealerships to Work For."
- Proudly named to Glassdoor's Best Places to Work.
- Values-driven culture built on integrity, professionalism, excellence, and teamwork.
Equal Opportunity
- Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace.
- Some positions may require applicants to possess a valid driver's license and have a good driving record.