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About the Role

CAMH is seeking a Contract Manager to provide leadership and strategic oversight in contract management, focusing on improving service quality, efficiency, effectiveness, compliance, and value to support patient care. This role involves managing key contracts and service providers, ensuring contractual obligations are met, and collaborating with stakeholders to manage the contract lifecycle and resolve issues.

Responsibilities

Implement and continuously improve best-practice tools, processes, and methodologies.
Build and maintain effective relationships with a diverse range of internal and external stakeholders, fostering collaboration and partnerships.
Support with the oversight and management of external consulting service contracts and agreements, including the review and approval of fee proposals, deliverables, and invoices.
Maintain portfolio documentation, reporting, and performance metrics to support effective oversight and decision-making.
Support in the preparation of briefing materials, presentations, and reports for CAMH Executive Leadership and Board of Trustees committees.
Support the identification and assessment and of portfolio risks; develop and implement mitigation strategies and escalate issues as appropriate.
Support with the development of annual operating and capital budget submissions.
Lead or support the development, issuance, and evaluation of procurement documents, including Requests for Qualifications (RFQs) and Requests for Proposals (RFPs).
Support the preparation and submission of materials required by the Ministry of Health and other government stakeholders.
Lead or contribute to additional initiatives and activities as required to support the objectives of the Redevelopment & Support Services portfolio.
Foster team growth and effectiveness through recruitment, resource planning, coaching and mentoring, performance management, and the identification of learning and development opportunities for staff.

Requirements

A degree or diploma from a University or College program in a business or technical field required.
Facilities specific degree or certification preferred.
Demonstrated commitment to ongoing professional development through industry related courses, designations and other industry involvement.
Project Management Professional designation preferred
Proficiency in AutoCAD, Revit, MS Project preferred
Minimum of 6 years of progressive experience in facilities/ operations management within complex environments, including minimum 3-4 years of leadership experience overseeing facilities related operational contracts.
Familiarity with CMMS and BAS systems, as well as design and construction methods.
Well-developed skills in strategic planning, budgeting and resources allocation.
Experience in project management (managing cost, scope, schedule, quality, risk, etc.)
Experience with procurement and contract management, including public sector procurement.
Experience and familiarity in healthcare facilities, knowledge of hospital operations, and awareness of patient and staff safety requirements.
Excellent written and verbal communication skills.
Demonstrated computer skills (MS Office suite, scheduling software, energy management software).
Strong understanding and working knowledge of: Facility operations, Building systems, Asset management principles, Life cycle and maintenance principles, Energy management, Building services, Relevant codes, standards and regulations in institutional buildings.
Strong business acumen, analytical and negotiating skills.
High level of adaptability and creative problem solving.
Quality assurance and continuous improvement.
Demonstrated excellence in interpersonal, relationship-building, and organizational skills, with the ability to establish credibility, build trust, and foster productive working relationships with internal stakeholders, suppliers, contractors, service providers, and partners across all levels of the organization.
Exceptional verbal, written, and presentation skills, with the ability to communicate complex contractual, commercial, financial, and operational information clearly and effectively to diverse audiences, including senior leadership, legal and procurement teams, operational leaders, suppliers, and external stakeholders.
Proven ability to prepare and present contract-related documentation, including briefing notes, contract summaries, performance reports, business cases, recommendations, contract amendments, issue analyses, and executive-level reports to support informed decision-making and organizational priorities.
Strong stakeholder engagement and consultation skills, with the ability to gather and clarify business requirements, establish clear contractual expectations, facilitate discussions, build consensus, and effectively navigate competing priorities and interests.
Demonstrated ability to interpret and communicate contractual requirements, translating complex contract terms, service levels, performance expectations, and obligations into clear and actionable requirements for internal teams and external service providers.
Highly developed contract and relationship management skills, with the ability to establish effective communication protocols, monitor commitments and deliverables, facilitate performance discussions, and maintain productive relationships throughout the contract lifecycle.
Proven ability to manage multiple contracts, priorities, issues, and competing deadlines while maintaining a high standard of quality, accuracy, responsiveness, documentation, and follow-through.
Skilled in influencing, negotiating, and resolving conflicts in complex and sometimes contentious environments. Demonstrates diplomacy, professionalism, discretion, and sound judgment when addressing contractual disputes, performance concerns, scope changes, commercial issues, and competing stakeholder interests.
Strong facilitation and consensus-building skills, with the ability to lead meetings, negotiations, contract reviews, and issue-resolution discussions that result in clear decisions, accountabilities, and mutually understood next steps.
Demonstrated ability to maintain effective communication throughout the contract lifecycle, ensuring that stakeholders are informed of key milestones, risks, changes, performance issues, contractual obligations, and decisions in a timely and transparent manner.

Skills

Contract management
Strategic oversight
Service quality improvement
Efficiency improvement
Effectiveness improvement
Compliance management
Value optimization
Contract lifecycle management
Risk management
Performance issue resolution
Continuous improvement
Service optimization
Stakeholder management
Supplier management
External partner collaboration
Facilities management
Operations management
Strategic planning
Budgeting
Resource allocation
Project management
Procurement
Public sector procurement
Healthcare facilities knowledge
Hospital operations knowledge
Patient and staff safety awareness
Written communication
Verbal communication
Computer proficiency (MS Office suite, scheduling software, energy management software)
Facility operations understanding
Building systems understanding
Asset management principles
Life cycle and maintenance principles
Energy management
Building services knowledge
Relevant codes, standards, and regulations in institutional buildings
Business acumen
Analytical skills
Negotiating skills
Adaptability
Creative problem solving
Quality assurance
Relationship building
Influencing
Conflict resolution
Performance management
Service management
Prioritization
Execution
Attention to detail
Sound judgment
Self-direction
Motivation
Collaboration
Solutions-oriented approach
Team development
Coaching
Mentoring
Performance management
Learning and development
Creative problem solving
Interpersonal skills
Organizational skills
Credibility building
Trust building
Productive working relationships
Presentation skills
Stakeholder engagement
Consultation skills
Business requirements gathering
Contractual expectation setting
Discussion facilitation
Consensus building
Priority navigation
Interest navigation
Contract interpretation
Communication protocol establishment
Commitment monitoring
Deliverable monitoring
Performance discussion facilitation
Relationship maintenance
Diplomacy
Professionalism
Discretion
Facilitation skills
Consensus-building skills
Meeting leadership
Negotiation leadership
Contract review leadership
Issue-resolution discussion leadership
Decision making
Accountability setting
Next step clarification
Communication throughout contract lifecycle
Stakeholder information sharing
Milestone communication
Risk communication
Change communication
Performance issue communication
Contractual obligation communication
Decision communication
Transparency

Location

1001 Queen Street West

Work Type

Full-time
Permanent

Experience Level

Minimum of 6 years of progressive experience in facilities/ operations management
Minimum 3-4 years of leadership experience overseeing facilities related operational contracts

Education Level

Degree or diploma from a University or College program in a business or technical field
Facilities specific degree or certification preferred
Project Management Professional designation preferred

Salary/Compensations

Hiring range of $93,822.73 – $117,278.41 per year
Full pay range of $93,822.73 – $140,734.09 per year

Benefits

Participation in HOOPP defined benefit pension plan
Extended health and dental benefits
Paid vacation starting at 4 weeks
Flexible work arrangements
Ongoing professional development support

About the Company

CAMH is a fully affiliated teaching hospital and research institute of the University of Toronto.
CAMH is dedicated to equity, diversity, and inclusion.
CAMH is implementing its Strategic Plan: Connected CAMH, to transform lives, ignite innovation and discovery, revolutionize education and drive social change.
CAMH is on a mission to change the way society thinks about and responds to mental illness.
They aim to eliminate prejudice and discrimination and shape a world where mental illness is central to our healthcare system – a world where Mental Health is Health.
To learn more about CAMH, please visit their website at: www.camh.ca.

Equal Opportunity

CAMH strongly encourages applications from candidates who reflect the diversity of the communities we serve, including First Nations, Métis, and Inuit Peoples; Black and other racialized communities; LGBTQ2S+ communities; women; and people with disabilities, including those with lived experience of mental health and substance use challenges.
We welcome applicants from all backgrounds.
If you require accommodations during the application or recruitment process, please let us know.