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About the Role
The Operations Supervisor is an ambassador of the Maison, responsible for ensuring a seamless client journey by maintaining operational excellence and precision in inventory management. This role is an essential partner to store leadership, influencing an inspiring and motivating team environment supported by an efficient and evolving operational flow.
Responsibilities
- Motivate and empower an environment of teamwork to maintain collaboration within the store, between stores, and with business partners.
- Lead by example and enable a client-centric environment, serving as a role model for current and future leadership.
- Be fully integrated into the store team, participating in morning briefings and contributing to achieving the overall objectives of the store.
- Uphold inventory management standards, influencing an organized and efficient work environment while ensuring ongoing accuracy of stock.
- Maintain stock inventory in perfect condition, ensuring efficient and logical organization of all stock rooms (product and packaging).
- Prioritize stockroom safety, creating a professional and compliant environment for employees and vendors.
- Optimize stockroom and sales floor preshow/understock space to ensure merchandise is easily accessible and offers a seamless client experience.
- Check the quality and conformity of all products delivered.
- Manage store logistics, overseeing stock deliveries from central warehouse, domestic and international stock transfers, and stock issued for commercial activities.
- Manage delivery operations, preparing and replenishing stock quickly and accurately.
- Guarantee returns, shop-to-shop transfers, and logistical activities, respecting deadlines.
- Improve product availability by interacting with supply chain and managing product requests to answer client needs.
- Ensure client repairs and refurbishment are delivered on schedule, impacting customer service.
- Maintain store supplies order management, contributing to the operating expenses of the store.
- Monitor store maintenance and manage stationery, uniforms, and kitchen supplies.
- Follow internal Audit guidelines and company policies and procedures.
- Ensure the right products are available on the sales floor to improve store efficiency and maximize client experience.
- Develop and maintain the highest Brand and product knowledge.
Requirements
- 5+ years' experience in retail sales and operations.
- 2+ years' management or supervisory experience.
- Experience ideally in the Retail luxury sector with a high affinity for luxury products.
- Strong interpersonal, communication, and follow-through competencies.
- Strong organization, task-management, and logistics skill set.
- Competent computer skills (e.g., SAP, Excel, Word).
- Ability to sit and stand for extended periods of time.
- Ability to lift up to 20lb boxes.
Skills
- Inventory management
- Logistics coordination
- Supply chain coordination
- Client experience management
- Brand knowledge
- Product knowledge
- Interpersonal skills
- Communication skills
- Follow-through competencies
- Organization skills
- Task-management skills
- Logistics skills
- Computer proficiency (SAP, Excel, Word)
Location
- New York City
Work Type
- Onsite
- Full-time
Experience Level
- 5+ years in retail sales and operations
- 2+ years management or supervisory experience
Salary/Compensations
- $25.00 - $30.00 per hour
Benefits
- Medical, dental, and vision programs
- Health savings and flexible spending accounts
- Life insurance
- Disability benefits
- 401(k) with employer match
- Paid time off
- Wellness reimbursement benefit
- Employee assistance program
- Volunteer days off
About the Company
- Richemont is one of the world leaders in the luxury sector, with Houses specializing in jewelry, watches, and high-end accessories.
- Richemont strives to preserve the heritage and identity specific to each of its Houses while innovating and designing new products.
- Richemont Americas aspires to reflect the ever-changing world and is committed to employing talent from diverse backgrounds to build an inclusive community.
- We believe inclusion empowers creativity and knowledge to deliver excellence.
Equal Opportunity
- We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated.