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About the Role
A. Lange & Söhne is a highly respected luxury watch brand aiming to continue its tradition of excellence with outstanding new products, embodying the principle of 'State-of-the-art tradition' and a commitment to continuous improvement.
Responsibilities
- Manage sales operations and administration for the retail network.
- Input client and prospect data into sales registration systems.
- Ensure compliance and audit procedures in collaboration with the office.
- Verify and follow up on customer payments and VAT-off sales.
- Handle store vendor management and payments for the Ginza boutique.
- Manage petty cash and travel & entertainment expenses with the Boutique Manager.
- Oversee after-sales service from reception to delivery, including customer inquiries.
- Order store supplies, accessories, POS materials, and marketing materials.
- Review working shifts, leave, and overtime records.
- Act as a key user for the Boutique IT system and reporting tools, providing support and training.
- Support the Supply Chain and Operation Manager/Logistics for the retail network.
- Act as a delegate for the Tokyo office Operation and Merchandising Manager for stock transfers, allocations, and purchase orders.
- Manage product reception, deliveries, and inventory control for the Ginza boutique.
- Monitor stock, sales, back orders, and deposit lists according to guidelines.
- Collect special order requests and collaborate with the Operation and Merchandising Manager.
- Manage the 'defect watch report' and track defective watches.
- Oversee product consignments and carnet management for the Ginza boutique.
- Assist boutiques in prioritizing back orders and liaise with management for timely stock allocation.
- Coordinate high-end and limited timepiece stock movements and execute allocations precisely.
- Build and control sample watch and novelty schedules for the Ginza boutique.
- Support the client-facing team with back-office tasks during and after sales.
- Conduct selling ceremonies when client-facing staff are occupied.
- Monitor weekly and monthly forecasts with the Boutique Manager.
- Maintain the daily clientele book and ensure data entry quality.
- Support monthly store meetings and reporting.
- Maintain event client lists and link client IDs with event IDs in the CRM tool.
- Ensure product availability for events, campaigns, and launch plans.
- Provide timely and accurate reports on leads and sales after events.
- Order and track customer gifts.
- Harmonize operational workflows with other boutiques.
Requirements
- Diploma or Degree in Business Administration, Retail Management, or a related field.
- 1-2 years of experience in a similar role, preferably in luxury retail or boutique operations.
- Prior sales experience is a plus.
- Familiarity with inventory management systems, SAP, and CRM software is beneficial but not mandatory.
- Excellent organizational and multitasking abilities.
- Proficiency in MS Office (Word, Excel, PowerPoint) and retail software.
- Strong attention to detail and problem-solving skills.
- Exceptional communication and interpersonal skills.
- Occasional travel to Tokyo office, other boutiques in Tokyo, Nagoya, and Osaka is required.
- Ability to work BTQ shifts, including weekends.
Skills
- Inventory management systems
- SAP
- Customer Relationship Management (CRM) software
- MS Office (Word, Excel, PowerPoint)
- Retail software
- Organizational skills
- Multitasking abilities
- Attention to detail
- Problem-solving skills
- Communication skills
- Interpersonal skills
Location
- Tokyo
- Nagoya
- Osaka
Work Type
- Onsite
- Full-time
Experience Level
- 1-2 years
Education Level
- Diploma or Degree in Business Administration, Retail Management, or a related field
About the Company
- A. Lange & Söhne has been one of the most respected and successful watch brands in the luxury sector since its reincarnation in 1994.
- The company aims to continue its tradition with new, outstanding products, adhering to the claim: State-of-the-art tradition.
- The company culture values continuous improvement, embodying the principle 'Never stand still'.