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About the Role
As a Repair Support Advisor, you will play a critical role in supporting Dyson's repair ecosystem, acting as a key liaison between Dyson, retail partners, our authorised repair network, refurbishment operations, and internal teams. This role drives operational excellence by providing premium support to retail partners, managing the refurbished machine program, and coordinating inventory and communications for the authorised repair network.
Responsibilities
- Deliver premium support to retail partners by managing repair bookings, status tracking, delivery follow-ups, and escalated enquiries
- Process and track retail repair bookings across internal systems, maintaining strict record accuracy and service recovery standards
- Collaborate with service centres, logistics teams, and customer service to resolve partner enquiries and reduce service friction
- Manage refurbished product listings across marketplace platforms, ensuring accuracy of SKUs, pricing, specifications, and website content
- Oversee order administration, customer returns, refunds, exchanges, and financial processing for refurbished sales
- Work with refurbishment teams to forecast stock needs, manage inventory availability, and support sales performance
- Serve as the primary operational contact for Australia's authorised repair network, assisting with onboarding, communications, and daily queries
- Coordinate spare parts and accessory orders to maintain optimal stock levels across partner repair centres
- Validate partner billing, oversee end-of-month invoicing, and generate inventory and service performance reports
- Manage inventory accuracy across repair and refurbishment operations through regular stocktakes, cycle counts, and reconciliation
- Coordinate warehouse tasks, including receiving, picking, packing, dispatching, and stock transfers between facilities
- Monitor stock availability, escalate supply risks early, and enforce Dyson health, safety, and inventory standards
Requirements
- Ability to push, pull and lift 12kgs
Skills
- Skilled in data entry
- Understanding of Excel
- Understanding of CRM systems
- Handling EFTPOS and credit card facilities
Location
- Australia
Work Type
- Full-time
Experience Level
- Previous work experience within customer service and/or sales
Benefits
- Generous product discounts
- Additional paid annual leave
- Generous, above market parental leave scheme
- Ongoing learning and development opportunities
- Regular social activities
About the Company
- Dyson is a global technology company that solves problems others ignore, transforming categories with radical and iconic re-inventions.
- The Service team ensures owners have the best possible experience using Dyson technology, strengthening reputation and driving advocacy.
- Service Centres and Experience Centres provide a touch point for owners, delivering exceptional repairs and service.
- The Customer Service team exemplifies Dyson’s problem-solving ethos, with technicians fixing faults and advisors creating extraordinary experiences.
Equal Opportunity
- Dyson is an equal opportunity employer.
- We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.