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About the Role

The RBFCU Branch Operations Team is seeking a full-time Branch Member Service Representative to provide exceptional service to members and prospective members, combining Teller and Personal Banker functions. This role involves building relationships, identifying financial needs, educating members on products and services, and mitigating fraud.

Responsibilities

Provide enthusiastic, professional, quality, prompt, and courteous service to members, prospective members, and RBFCU team.
Process a variety of transactions in various settings including in person, video conference, drive-thru, and telephonic engagement channels.
Maintain control of cash and negotiable instruments in accordance with policies, procedures, and regulatory laws.
Engage members and prospective members through consultative, needs-based conversations to uncover financial needs and recommend appropriate products and services, while consistently meeting or exceeding minimum sales goals.
Support RBFCU sales culture and ensure branch standards are achieved.
Perform in the capacity of Branch Reservist taking calls for the Member Service Center.
Assess all deposits for potential fraud and each interaction for impersonation to mitigate fraud losses.
Assist members and prospective members with needs that incorporate other internal departments.
Qualify members, and assist with opening, updating, and closing accounts.
Maintain a current working knowledge of the RBFCU Membership and Account Agreement.
Prepare various teller reports, and escort members into designated areas when requested.
Observe safety and security procedures, and report potentially unsafe conditions.

Requirements

High School diploma or GED
Six months of work experience (financial institution, customer service or sales experience preferred)
Must be able to work a flexible Monday through Saturday schedule
Must be able to cover staffing at any location within the respective region if a business need arises including branch transfers
Excellent communication and interpersonal skills
Ability to solve problems, make timely and informed decisions, and apply common sense to carry out detailed written or oral instructions
Proficient in utilizing PC, software and other office equipment
Ability to sit or stand for extended periods of time
Good vision (correctable), hearing, and manual dexterity; must be able to reach with hands and arms; must be able to speak clearly

Skills

Bilingual (English/Spanish) preferred

Location

Southpark Meadows branch, Austin, TX

Work Type

Full-time

Education Level

High School diploma or GED

Salary/Compensations

$20.00/hour

Benefits

Sign-on bonus: $250 in first paycheck, $500 after 90 days, $500 after six months
Additional $2.00 per hour for Bilingual Spanish/English certification

About the Company

RBFCU is a Best Places to Work in Texas employer.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.