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About the Role
As an Infrastructure engineer at WRITER, you will be at the heart of ensuring our platform is available, performant, and reliable 24/7. You will push boundaries, solve complex systemic challenges, build resilient systems, automate across the stack, and champion reliability best practices to support rapid growth and the evolving demands of enterprise generative AI. This role directly enables our ambitious product roadmap and ensures customers always have access to powerful tools.
Responsibilities
- Bring deep focus to one problem at a time, with the breadth to move between SRE, DevOps, Infrastructure, and Platform work.
- Automate operational tasks and infrastructure management with Python or Go.
- Design scalable, fault-tolerant infrastructure across AWS, GCP, and Azure, working fluently across Kubernetes, Helm, Terraform, and supporting cloud and AI tooling.
- Run agents in your daily loop to investigate incidents, draft changes, write runbooks, scaffold tooling, and review PRs.
- Build the agentic setup as a collective surface where humans and digital teammates work as one team.
- Encode recurring infra tasks as internal skills any teammate can pick up and run.
- Lead incident response, post-mortems, and root-cause analyses.
- Trace failures to the underlying problem and apply learning back into the architecture.
- Own the reliability, performance, and efficiency of WRITER's core services end-to-end.
- Define and uphold SLOs and error budgets.
- Carry the on-call pager and stand behind the outcome metric.
- Balance critical work with the 6–12-month platform direction.
- Shape multi-year observability, cost, and reliability investments.
- Operate at the seams with product, security, and engineering peers.
- Provide expert guidance on system design for reliability, performance, and scalability.
- Connect the infra agenda to product and revenue context.
- Disagree with evidence, not volume.
Requirements
- 5+ years of experience in infrastructure engineering, DevOps, or a similar role focused on building and operating large-scale, high-availability production systems at a high-growth product company.
- Experience running containerisation in production with experience in Helm and Terraform or Pulumi on at least one major cloud (AWS preferred).
- Good proficiency in Python or Go for automation and tooling.
- AI is part of how you ship; agentic tooling is in your daily loop.
- Have built or adopted AI-assisted workflows others now use.
- Have strong opinions on where AI is unreliable.
- Demonstrated ability to challenge the status quo, proactively identify systemic weaknesses, and propose innovative solutions to complex reliability problems.
- Reason from constraints and failure modes.
- Name the tradeoff in business terms.
- Make reversible calls by default.
- Write the rollback before you touch production.
- Work fluently with monitoring and logging stacks.
- Stress the system in safe places so it comes back stronger.
- Excellent communication, collaboration, and problem-solving skills.
- Talent for building strong relationships and connecting with cross-functional teams.
- Surface non-goals before anyone asks.
- Partner with product, security, and platform peers as one delivery surface.
- A strong sense of ownership and accountability.
- Eager to own mission-critical systems and drive them toward peak performance and unparalleled reliability.
- At least one 0-to-1 infrastructure build you owned end-to-end, with the outcome metric attached.
Skills
- SRE
- DevOps
- Infrastructure
- Platform work
- Python
- Go
- Kubernetes
- Helm
- Terraform
- AWS
- GCP
- Azure
- AI tooling
- Incident response
- Post-mortems
- Root-cause analyses
- SLOs
- Error budgets
- Observability
- Monitoring
- Logging
- Prometheus
- Grafana
- ELK stack
- Software-engineering
- System design
Location
- New York City
- San Francisco
- Seattle
- London
Work Type
- Hybrid
Experience Level
- 5+ years of experience
Benefits
- Generous PTO, plus company holidays
- Medical, dental, and vision coverage for you and your family
- Paid parental leave for all parents (16 weeks)
- Fertility and family planning support
- Early-detection cancer testing through Galleri
- Flexible spending account and dependent FSA options
- Health savings account for eligible plans with company contribution
- Annual work-life stipends for wellness and learning and development
- Company-wide off-sites and team off-sites
- Competitive compensation
- Company stock options
- 401k
About the Company
- WRITER is where the world's leading enterprises orchestrate AI-powered work.
- Our vision is to expand human capacity through superintelligence.
- We are proving it's possible through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation.
- Hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs.
- Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.
- Founded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast.
- We're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.
Equal Opportunity
- WRITER is an equal-opportunity employer and is committed to diversity.
- We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law.
- Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.