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About the Role

As part of the Guest Services team, ushers are responsible for providing excellent guest services at the venue during all events. This includes greeting guests, providing information and directions, assisting with problems/issues, and controlling ticket access points throughout the venue.

Responsibilities

Greeting guests
Providing information and directions
Assisting with problems/issues
Controlling ticket access points throughout the venue

Requirements

At least one (1) year prior customer service experience, preferably in a theatre/entertainment venue environment
Ability to work holidays and weekend (Friday/Saturday/Sunday) events throughout the year
Must be available to work from both day and night shifts if applicable
Most shifts are 5:00pm-midnight during the week
Must be able to stand for a minimum of 6-8 hour shifts
Must be able to walk up and down stairs
Should be friendly, outgoing, and presentable
Ability to think quickly in a fast paced environment
Ability to communicate effectively

Skills

Customer service
Communication skills
Problem-solving

Location

Venue

Work Type

Full-time
Part-time

Experience Level

1+ year customer service experience

Salary/Compensations

$19.61 USD - $20.00 USD Hourly

Benefits

Free concert tickets
Dog-friendly offices
Student loan reimbursement
Adoption/fertility support

About the Company

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship.
Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide.
Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries.
Live Nation Media & Sponsorship creates strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year.
The Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music.
We foster a fun and upbeat work culture with no shortage of opportunities.
We are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”.
We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals.
Live music is our passion and where we find our common ground.
There has never been a better time to join Live Nation.

Equal Opportunity

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.
You will be working in an inclusive environment and be encouraged to bring your whole self to work.
We will do all that we can to help you successfully balance your work and homelife.
As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.
It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
We also afford equal employment opportunities to qualified individuals with a disability.
For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law.
As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations.
Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek.
Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.
Live Nation will also provide reasonable religious accommodations on a case by case basis.