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About the Role

Live Nation's Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. We foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support, it’s no wonder we are certified as a Great Place to Work organization. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.

Responsibilities

Ensure standards are met regarding staff uniforms, quality of service/food, timeliness of food, and guest relations.
Maintain a comfortable atmosphere in the room (lighting, temperature, music volume, cleanliness).
Assist and support staff in their job functions as needed.
Conduct daily pre-shift meetings in an upbeat and motivational manner.
Conduct informative and motivational pre-shifts.
Direct interaction with trainers and trainees.
Conduct 100% table visits.
Assist in perceiving and troubleshooting potential problems.
Assist in scheduling staff, voids/closing comps, liquor pulls, cutting staffing levels, and checking out servers and bar staff at end of shift.
Responsible for bank and adherence to company cash handling policy.
Assist in filling “change” requests from bartenders and servers.
Maintain company safety and sanitation standards and hold staff accountable.
Support and communicate with all other departments.
Enter all liquor orders and manage inventory process for the bars.
Monitor the labor cost of the shift, paying close attention to overtime.
Work directly with the special events department on executing and preparing for all special event orders to ensure proper staffing levels, food and beverage requirements are met, and that all aspects of the event are carried out to the client’s approval.
Accurate accounting close-out of special events.
Check accuracy of labor system at the end of the shift.
Oversee parties/special events in the rooms.
Provide guidance in executing outstanding guest service while following the House of Blues Entertainment implemented Steps of Service.
Conduct performance counseling and ensure discipline procedures follow all HOBE guidelines.
Recruitment and Training of hourly staff members.
Develop strategies to generate/enhance revenue.

Requirements

TIPS and RAMP/ Responsible Alcohol Awareness Training Certification or Equivalent.
Ability to work late hours.
Working knowledge of restaurant and bar operations.
Entry level knowledge of state, federal and local liquor laws, retail operations, computers (Microsoft Office- Word, Excel, Access and PowerPoint).
High School diploma.

Skills

Leadership
Guest relations
Decision making
Staff schedule maintenance
Ability to engage in positive interaction with staff and guests
Prioritize
Organize
Motivate staff
Problem solve
Delegate
Follow-up
Communicate
Diffuse possibly volatile situations with tact

Location

Colorado

Work Type

Full-time

Experience Level

Entry level

Education Level

High School diploma
Some college or college degree

Salary/Compensations

$19.61 USD Hourly

Benefits

Free concert tickets
Dog-friendly offices
Student loan reimbursement
Adoption/fertility support

About the Company

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship.
Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide.
Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries.
Live Nation Media & Sponsorship creates strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year.
We foster a fun and upbeat work culture with no shortage of opportunities.
We are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”.
We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals.
Live music is our passion and where we find our common ground.
There has never been a better time to join Live Nation.

Equal Opportunity

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case by case basis.