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About the Role

The Program Operations Specialist will report to the Deputy Director of Program Management and manage enrollment, scheduling, logistics, learner support, LMS administration, and operational reporting across training programs for the Department of Homeless Services (DHS).

Responsibilities

• Manage setup, maintenance, and content uploads for e-learning, Instructor-Led Training (ILT), Virtual Instructor-Led Training (VILT), and curriculum offerings within the Learning Management System (LMS).
• Conduct final quality assurance and readiness activities for courses and curricula within the LMS.
• Manage end-to-end enrollment processes for course offerings.
• Plan, schedule, and coordinate logistics for ILT and VILT sessions.
• Execute pre-launch review and launch preparation activities, including partner coordination, learner communication, and setting up review audiences in the LMS.
• Create pre-launch review and launch level 1 evaluation links and QR codes.
• Set up level 2 pre- and post-training assessments in the LMS.
• Support ILT classroom preparation and readiness.
• Manage production and distribution of course materials in print and digital formats.
• Track and manage attendance for ILT and VILT sessions.
• Produce and distribute stakeholder reports on enrollment, attendance, and learning outcomes for ILT and VILT.
• Maintain and update monthly training metrics within reporting platforms.
• Serve as the primary point of contact for training inquiries and learner support.
• Support the development, testing, and implementation of operational solutions and process improvements.
• Lead special projects and perform other duties as assigned.

Requirements

• Submit a writing sample.
• Deliver a brief presentation.
• Participate in a phone screen, two virtual or in-person panel interviews, and follow-up calls as needed.
• Candidates must be authorized to work in the United States on a continuous basis.
• Sponsorship is not available for this position.

Skills

• Experience utilizing learning management systems and reporting platforms to support learning programs.
• Strong problem-solving abilities.
• Excellent written, verbal, presentation, and interpersonal communication skills.
• Strong organizational skills and attention to detail.
• Ability to build and maintain relationships with program partners, facilitators, and learners.
• Ability to take initiative and perform work both independently and collaboratively.
• Competence in adapting to changing situations and priorities.
• Strong computer skills and proficiency in Microsoft Office (Word, Excel, and PowerPoint).

Location

• 4 World Trade Center

Work Type

• Full-time

Experience Level

• 3 years of full-time experience directly related to program coordination supporting large-scale learning or professional development programs (with a bachelor's degree)
• 4 years of full-time experience with program coordination supporting large-scale learning or professional development programs (with an associate's degree)

Education Level

• Bachelor's degree
• Associate's degree

Salary/Compensations

• $65,000 to $75,000

Benefits

• RFCUNY Employee Benefits and Accruals

About the Company

• The Research Foundation of The City University of New York (RFCUNY) is dedicated to providing services that allow CUNY researchers, faculty, and staff to focus on their intellectual curiosity and scientific discoveries.
• The CUNY School of Professional Studies (CUNY SPS) is a leading online school offering online bachelor's and master's degrees, serving as CUNY's first undergraduate all-transfer college.
• CUNY SPS offers 26 degrees and numerous other non-degree and grant-funded workplace learning programs, catering to adults seeking to complete degrees or advance their careers.
• Consistently ranked highly by U.S. News & World Report for its online offerings, CUNY SPS is a nationwide leader in online education.
• The Office of Innovative Learning Solutions (ILS) designs custom workplace learning programs, specializing in research-based learning practices, curriculum development, and implementation.
• ILS is uniquely positioned to respond to organizational learning needs and support change management initiatives.

Equal Opportunity

• The Research Foundation of the City University of New York is an Equal Opportunity/Affirmative Action/Americans with Disabilities Act/E-Verify Employer.
• RFCUNY provides equal employment opportunities free of discrimination based on race, color, age, religion, sex, pregnancy, childbirth, national origin, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, marital status, domestic violence victim status, arrest record, criminal conviction history, or any other protected characteristic under applicable law.