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About the Role

Live Nation Entertainment is the world’s leading live entertainment company. The Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. We foster a fun and upbeat work culture with no shortage of opportunities, offering perks like free concert tickets and progressive benefits. We are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”.

Responsibilities

Organize and manage daily and nightly Box Office operations, including Will Call, Guest List, Ticket Sales, and Ticket Scanning.
Assist and support box office staff in their job functions.
Ensure a positive and creative team environment within the department.
Facilitate open communication with the Box Office Manager, staff, and all other venue departments.
Exhibit proper inter-departmental communications and organization.
Ensure complete and satisfactory ongoing staff training.
Assist manager with staff evaluations.
Help set staff development and performance goals and monitor progress.
Recruit and hire staff, ensuring hiring, disciplinary, and termination standards follow all Clubs & Theaters guidelines.
Promote and provide superior customer service in all guest interactions.
Participate in all on-site venue meetings as needed.
Ensure venue staff follows cash handling policies and procedures.
Balance and reconcile all seller cash drawers.
Assist Manager with reconciliation and accounting of all ticket sales for each ticketed event and daily Box Office Sales.
Assist Manager with housing, distributing, and depositing venue cash on a weekly basis.
Responsible for pricing initiatives such as Progressive, Platinum, Dynamic, and Flex Pricing, as well as Value Channels & Special Ticket Offers when applicable.
Assist Manager in scheduling all employee payroll prior to deadlines.
Conduct band settlement on shows with split point deals, or when deemed necessary by talent department.
Complete and distribute accurate daily ticket counts for agents and artists.
Create, modify, and maintain inventory for all ticketed events in a secure ticketing environment.
Follow standards and processes for ticket types, ancillary events, and qualifiers.
Monitor and maintain functionality of all ticketing computers, software, and hardware.
Serve as secondary representative in all venue interactions with Ticketmaster.
Ensure an accurate and timely flow of event and general venue information both intra-departmentally and to the general public.
Modify, maintain, and update all customer database files.
Develop and maintain call center phone system, and keep current all phone menus and calendars of events.
Interact with artist, record label, management, and band tour accountants, providing reports as necessary.
Work with Premium Seat Sales/VIP team on Upsells, inventory management, and other tasks.
Work with Operations/Guest Services on ADA tickets, relocation, or troubleshooting needs.
Provide 3rd Party venue coverage offsite, including night of show management, staffing, and equipment needs.
Ensure venue compliance with ADA ticket laws.

Requirements

Experience in Box Office / Ticketing Management
Experience in Cash Handling
Leadership, Management and Customer Service skills
Tolerance of all cultures, music and art forms
Experience in a live environment operation (Preferred)
Experience handling counterfeit cash (Preferred)
Experience in Microsoft Applications (Outlook, PowerPoint, Word, Excel, etc.) (Preferred)
Experience in Prioritizing, Time Management & Multitasking (Preferred)
Experience in open communication & email etiquette (Preferred)

Skills

Customer Service
Cash Handling
Leadership
Management
Microsoft Applications (Outlook, PowerPoint, Word, Excel)
Prioritizing
Time Management
Multitasking
Open communication
Email etiquette

Location

Onsite

Work Type

Full-time

Experience Level

Management

Education Level

High School Diploma

Salary/Compensations

$20.00 USD - $25.00 USD Hourly

Benefits

Free concert tickets
Dog-friendly offices
Student loan reimbursement
Adoption/fertility support

About the Company

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship.
Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide.
Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries.
Live Nation Media & Sponsorship creates strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year.
The Concerts Division fosters a fun and upbeat work culture with no shortage of opportunities.
Live Nation is certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”.
We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals.
Live music is our passion and where we find our common ground.
There has never been a better time to join Live Nation.

Equal Opportunity

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.
You will be working in an inclusive environment and be encouraged to bring your whole self to work.
We will do all that we can to help you successfully balance your work and homelife.
As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.
It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
We also afford equal employment opportunities to qualified individuals with a disability.
For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law.
As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations.
Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek.
Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.
Live Nation will also provide reasonable religious accommodations on a case by case basis.